Epic Resolute Billling Analyst II in San Angelo, Texas at Shannon Health

Job Summary

The Epic Resolute Billing Analyst functions as the primary support contact and expert for the Resolute application. Works under the direction of the Team Lead or senior-level analysts to configure, build and install the application. Coordinates all issues that arise during the application build phase. Key operational activities include primary responsibility for analyzing workflows and understanding policies, procedures, and constraints of the clinical or business operations supported by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. Develops and documents internal procedures and establishes change control processes for the application. Develops user training aids and trains end users in workflow and use of the application. This analyst functions as the primary contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods. Must be a skilled communicator who makes decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application.

The Epic Resolute Billing Analyst helps end-user departments in the conceptualizing, design, and implementation of new applications, systems, major enhancements, and required maintenance. Directs the efforts of the associate analysts in the design, coding, testing, implementing, and documentation required for an application. Participates in the design, coding, testing, and documentation of new or existing applications.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent
• Preferred
  • Associate's degree

Experience:

• Required
  • Two or more years of experience or knowledge of clinical workflow, practice standards and documentation requirements
    • Required if lacking Epic Analyst experience
  • Two or more years of experience as an Epic Analyst
    • Required if lacking clinical/operational experience

Certification/Licensure:

• Required
  • Valid Driver's License
    • Required for some positions
  • Epic Certification related to application
    • In order to be adequately prepared and trained to build, test, and optimize the Epic system, Shannon requires that Epic certifications be obtained within ninety (90) days of completion of the assigned required training classes. Required certifications must be maintained as assigned.

• Preferred
  • Certification in a related clinical field
  • Membership in professional organization