Senior IT Manager in Fitchburg, Massachusetts at IC Federal Credit Union

Job Posting: Senior IT Manager (with VP of IT Growth Potential)

Company: IC Federal Credit Union

Location: Fitchburg, MA (Hybrid)

Salary: $120,000 - $140,000 / year

Job Type: Full-time

FLSA Status: Exempt

Pay Grade: E15

About the Role

Are you a visionary technology leader looking for your next career breakthrough? We are seeking a dynamic Senior IT Manager to lead the reliable, secure, and cost-effective delivery of technology services across our credit union.

For the right candidate, this role offers a direct pathway and encouragement toward a VP of IT track. If you are an experienced IT professional ready to demonstrate strategic leadership, build a high-performing team, and influence executive-level decisions, we want to talk to you!

What We Offer

We believe in taking care of our team with a robust, comprehensive rewards package:

• Financial Security: Competitive salary ($120k–$140k), 401(k) package with company match, and profit-sharing opportunities.

• Health & Wellness: Premium Blue Benefits health and dental coverage, vision insurance, and an Employee Assistance Program (EAP).

• Peace of Mind: Employer-sponsored life insurance with voluntary buy-up options.

• Work-Life Balance: Generous Paid Time Off (PTO) package and a flexible hybrid work schedule.

What You’ll Do (Essential Functions)

• Lead & Mentor: Recruit, develop, coach, and evaluate IT staff while establishing clear cross-training and succession coverage.

• Strategy & Budgets: Assist in developing the credit union's IT strategy, operating plans, technology roadmaps, and department budgets.

• Infrastructure Oversight: Oversee WAN/LAN networks, servers, cloud services, endpoints, telecommunications, and core banking integrations.

• Information Security: Serve as the GLBA Officer and administer the information security program, coordinating risk assessments, penetration testing, and incident response.

• Operations & Service Desk: Maintain system availability, patching, backups, and lead service desk operations to establish high-standard service levels.

• Vendor & Compliance Management: Manage vendor due diligence, contracts, licensing, and ensure compliance with FFIEC guidance, BSA regulations, and state privacy laws.

• Executive Leadership: Chair the IT Steering Committee and prepare concise technology, risk, and project reports for executive management.

What We Are Looking For

• Education: Bachelor’s degree in IT, Computer Science, Cybersecurity, Business, or a related field (or equivalent blended experience).

• Experience: 7+ years of progressively responsible IT experience, including at least 3 years managing and leading employees, projects, and vendors.

• Industry Knowledge: Experience supporting a regulated financial institution or a similarly regulated environment is highly preferred.

• Technical Skills: Operational familiarity with standard tech governance platforms, identity and access management (IAM) tools, project management software, and modern cloud deployment environments like Microsoft Azure or AWS.

• Core Competencies: Strong analytical, communication, and interpersonal skills with the ability to explain complex technical and risk matters to nontechnical audiences.

Work Schedule & Physical Demands

• This is a full-time hybrid work position based out of Fitchburg, MA.

• Requires after-hours availability for maintenance, testing, outages, or security incidents (nights and weekends).

• Routine use of standard office and computer equipment, with the ability to lift PCs, printers, and other related technology hardware.

Why Join Us?

We don't just want a manager to maintain the status quo; we want a future executive. We provide the platform, the regulatory framework, and the budget for you to make a visible, strategic impact. If you have the drive to elevate from managing systems to steering organization-wide technology strategy, apply today to start your journey toward a VP role.