Security Guard in New Orleans, Louisiana at Louisiana Childrens Museum

At LCM, play is serious business—and we’re on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day.

The Safety Ambassador ensures the safety of all museum occupants—including employees, volunteers, and guests—by patrolling the premises, monitoring activity, responding to incidents, deterring potential risks, and supporting daily facilities operations. This role also provides facilities support and assists with the setup and breakdown of museum programs and events, as security coverage permits. This position helps maintain a safe, welcoming, and functional environment where families can explore, play, and learn.

Responsibilities and Duties

Safety & Security Monitoring

• Provides proactive customer service by assisting guests by answering questions in a courteous welcoming and professional demeanor.
• Provides exceptional guest experience by ensuring compliance with museum safety and security procedures.
• Maintains compliance by circulating through assigned areas throughout the shift.
• Prevents, responds to, or resolves museum disruptions and altercations among guests.
• Responds to accidents, medical emergencies, search and emergency operations to offer assistance and assist in emergency evacuations protocols.
• Assists with crowd control and emergency response as directed.
• Responds to accidents, medical emergencies, search and emergency operations.

Incident Response

• Respond quickly to incidents, de-escalating situations professionally and courteously.
• Escort discharged staff, trespassers, or unwelcome parties off the premises as directed.
• Contact law enforcement, emergency responders, or medical personnel in urgent situations.
• Provide assistance to employees, volunteers, and visitors when needed.

Reporting & Documentation

• Complete reports and logs such as incident reports, daily activity reports (DARs), and other security documentation.
• Accurately document all security-related observations, incidents, and activities.
• Communicate observations and concerns clearly and promptly to appropriate staff.
• Maintain professional verbal and written communication.

Basic Facilities & Program Support

• Assist the Facilities team in keeping the museums safe with basic upkeep and minor maintenance tasks within the employee’s training and abilities, such as tightening loose hardware and completing basic equipment checks.
• Identify and promptly report maintenance concerns, damaged equipment, and potential safety hazards.
• Assist with setting up and breaking down museum programs, meetings, and special events, including moving tables, chairs, stanchions, signage, and supplies.
• Return furniture, equipment, and supplies to designated storage areas following programs and events.

Collaboration & Support

• Project a positive image of LCM by promoting its culture and brand.
• Work collaboratively with staff, volunteers, and community partners to maintain a safe and family-friendly atmosphere.
• Perform other responsibilities as assigned.

Schedule

• Part-time: up to 30 hours per week.
• Evenings as needed, including special events.

Minimum Qualifications

• High school diploma or equivalent.
• At least one year of professional security experience.
• Excellent observational skills and attention to detail.
• Ability to use reporting software.
• Strong verbal and written communication skills.
• Ability to remain calm in high-pressure situations.
• Knowledge of security protocols, safety regulations, and emergency procedures.
• Ability to learn and navigate the museum’s property and layout.
• Experience or training in administering first aid, AED, and/or CPR.
• Willingness and ability to assist with basic facilities tasks and program and event setup.

Physical Requirements

• Ability to patrol, stand for extended periods, and respond quickly in emergencies.
• Ability to perform necessary physical interventions within training, LCM procedures, and applicable legal guidelines.
• Ability to safely move and arrange furniture, equipment, and supplies, using appropriate equipment or team assistance as needed.
• Ability to lift up to 50 pounds.

Commitment to Diversity and Inclusion

The Louisiana Children’s Museum is committed to a diverse, inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates of all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities.