Client Account Specialist in Rochester, New York at Immediate Mailing Service

Department: Client Services

Reports to: Client Services Manager

Location: Syracuse, NY

Full-Time: A typical work schedule is standard business hours, with the flexibility to handle escalations or support during peak times or special projects.

Pay Schedule: Non-exempt gets paid weekly

(Non-Exempt): Compensation starts at $40,000–$48,000 annually, depending on experience.

Shift Differential: 2nd Shift, +$1. hour, 3rd Shift, +$2. Hour (Based on hours worked)

Benefits: Begin the first day after the first two full months of employment.

****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value.

A Client Account Specialist serves as a primary point of contact for assigned client accounts, ensuring exceptional service and satisfaction. This role is responsible for managing client communications, maintaining accurate account records, and coordinating with internal teams to address client needs and resolve issues promptly. The Specialist supports contract renewals and retention efforts, while providing updates and reporting to management to ensure alignment with client expectations and business goals.

The essential functions include, but are not limited to, the following:

• Serve as primary point of contact for assigned client accounts.

• Manage client communications and maintain detailed account records.

• Coordinate with internal teams to fulfill client needs and resolve issues.

• Support contract renewals and client retention strategies.

• Provide timely updates and reporting to management.

• High school diploma or equivalent required; associate degree preferred.

• 2+ years in client services or account management.

• Strong interpersonal and organizational skills.

• Experience with CRM systems and Microsoft Office Suite.

Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

If you are called in to work outside your regular schedule, you are expected to work at least four hours unless otherwise directed by management.

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.

This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.

Immediate Mailing Services, Inc. is an Equal Opportunity–Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, immigration status, criminal history, height, weight, or any other protected category under applicable federal, state, or local laws. We are a drug‑free workplace and comply with all applicable ADA requirements.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.