Sales Coordinator in Orange, California at HS BLOCKERCORP INC

Job Title: Sales Coordinator

Location: Retail location: California, Colorado, Oregon, Oklahoma

Department: Retail

Reports To: General Manager

Job Type: Full time, nonexempt

Overview: The Sales Coordinator to join our sales team has excellent communication skills, strong organizational abilities, and a proactive attitude. The Sales Coordinator plays a critical role in supporting the sales team, ensuring smooth operations, and contributing to the company’s strategic goals.

Key Responsibilities:

Sales

o Generate MORE SALES with a focus on providing maximum enterprise profitability.

o Promote and sell all product initiatives.

o Meet all sales objectives.

o Assist with merchandising/marketing plans laid down by the Purchasing Team.

o Always maintain a clean and organized store front.

o When necessary, identify large customers and work with store management to ensure the customers' needs are met with a sense of urgency.

• Customer Service

o Create an AMAZING customer experience.

o Treat each workday as a chance to improve our customer service brand.

o Customer Communication

o Greet ALL customers who walk into the shop or call by phone.

o Maintain consistent and positive customer communication.

o Solve all product issues and concerns.

o Provide relevant marketing materials, info sheets, samples, etc.

Retail Store Operations

• Cashiering:

o Accurately process customer transactions at the Point of Sale.

o Follow all cashiering protocol laid out in the GreenCoast Cashier Manual to ensure all transactions are handled in an accurate and efficient manner.

o All cashiers will be held accountable for their actions.

• Receiving/Stocking/Warehouse:

o Receiving

o Assist with unloading deliveries trucks and inspect goods for defects and damage.

o Assist in all double checking of product orders received.

o Communicate all issues to management.

o Stocking

o Assist with labeling and stocking all products onto the shelves in a timely manner.

o Keep shelves fronted and stocked by frequently reviewing back stock items and moving them to the retail floor.

o Adhere to GCH store layout plans and directives, keeping store in compliance with GCH guidelines.

o Warehouse

o Ensure a culture of safety throughout the organization by following GreenCoast safety policies and procedures.

o Report discrepancies and problems to management.

o Assist in maintenance and installation of in-store displays

o Participate with any/all cleaning duties to always keep the store in prime condition

• Warranties & Returns:

o Process all RMAs in accordance with the internal SOP’s laid out by the Loss Prevention team as well as the guidelines provided by our various vendors.

• Special Orders

o Process Special order collects 50% deposit at the register.

o Track all relevant information onto Special Order Form.

o Immediately instruct the purchaser to place the order.

o Once Special Oder has been placed, contact customer with ETA.

o Once the product is received, label and store appropriately and complete the transaction with the customer as soon as possible.

• Inventory

o Assist in the physical inventory program at your GreenCoast store.

o Inventory Cycle Counts: Receive cycle count assignments from management and count through store inventory.

o Assist in discrepancy investigation.

o Global Counts: Assist with Global inventory counts as needed.

o Transfers: Help with inventory transfers when needed.

o Stale Inventory: Help with identifying stale inventory whenever possible.

o Ensure that all inventory issues are reported and resolved in a timely manner.

Key Performance Indicators (KPIs):

• Sales execution on all sales related initiatives and promotions.

• Accuracy and timeliness of sales documentation.

• Response time to customer inquiries and follow-ups.

• Quality and effectiveness of administrative support provided to the sales team.

• Contribution to the overall efficiency and productivity of the sales department.

Key Challenges:

• Managing multiple tasks and priorities in a fast-paced sales environment.

• Ensuring the accuracy and completeness of sales records and documentation.

• Maintaining effective communication and coordination with the sales team and other departments.

• Staying organized and meeting deadlines in a dynamic work environment.

• Providing exceptional administrative support to a high-performing sales team.

Qualifications:

• 3 years of experience in a retail sales support role preferred.

• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Excellent organizational, time management, and multitasking skills.

• Strong verbal and written communication skills.

• High attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Strong problem-solving and decision-making skills.

• Experience with event coordination and marketing support is a plus.

Key Competencies:

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain an organized workspace.

• Communication: Strong verbal and written communication skills to interact with the sales team and customers.

• Attention to Detail: Ability to ensure accuracy and completeness in sales documentation and records.

• Problem-Solving: Ability to anticipate issues, identify solutions, and implement effective strategies.

• Adaptability: Flexibility to adapt to changing priorities and demands in a fast-paced environment.

• Collaboration: Ability to work effectively with the sales team and other departments.

• Proactive Attitude: Taking initiative and being proactive in supporting the sales team and the organization.