Install and Repair Supervisor - Kalamazoo, MI in Schoolcraft, Michigan at Mercury Broadband

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: The Install Repair Supervisor plays a vital role in the customer experience journey and leads a team of customer front facing field technicians responsible for the installation, maintenance, and repair of our customer prem fixed wireless and fiber infrastructure.

Location: Schoolcraft, MI
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k with match, Paid Time Off, Paid Training, vehicle for work transportation

Key Responsibilities:

• Team Leadership:

○ Oversee the day-to-day activities of a team of field technicians.

○ Assign tasks, monitor performance, and provide coaching and feedback.

○ Ensure adherence to company policies, procedures, and safety guidelines.

• Field Operations:

○ Coordinate and schedule field service activities, including installations, maintenance, and repairs.

○ Monitor technician performance and productivity.

○ Troubleshoot complex technical issues and provide guidance to technicians.

• Quality Assurance:

○ Ensure that all work is performed to the highest quality standards.

○ Inspect completed work to verify accuracy and compliance.

○ Identify areas for improvement and implement corrective actions.

• Inventory Management:

○ Manage and maintain inventory of tools, equipment, and materials.

○ Coordinate with procurement to ensure adequate stock levels.

• Customer Service:

○ Interact with customers to resolve issues and provide excellent service.

○ Communicate effectively with customers and internal teams.

• Emergency Response:

○ Coordinate with relevant teams to quickly resolve network outages and service interruptions.

• Other duties as assigned

Skills and Requirements:

• 3+years of experience in telecommunications field service, preferably in a fixed wireless and fiber environment.
• Strong technical knowledge of network infrastructure, including fiber optic cables, wireless towers, and associated equipment.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and organizational abilities.
• Excellent oral/written communication, interpersonal, and analytical skills.
• A self-starter who will conceive of and accept responsibility for projects and see them through to completion; be an individual contributor and contribute as part of a larger team.
• Valid driver's license.
• Ability to work flexible hours, including weekends and evenings.

Education Requirements:

• High school diploma or general education degree (GED)

Company Provided Training:

• Safety training
• First Aid/CPR certified
• OSHA Certifications
• Installation and equipment training
• Ethernet wiring
• Networking Training and Concepts

Physical Requirements

• Lifting 50 lbs
• Bending at the knees
• Using hand power tools
• Digging with hand tools
• Climbing ladder