Permit Manager at University Place, City of (WA) – University Place, Washington

Under the direction of the Director of Community and Economic Development, plans, organizes, and directs the administration and operation of the “one-stop” Permit Center. Responsible for the development review process and procedural standards ensuring compliance with the existing City policies, procedures, ordinances and applicable state and federal laws.
Work is characterized by administrative and supervisory duties in the organization, management, direction, evaluation, budget, and operation of the Permit Center. The employee makes decisions relating to the management and supervision of the Permit Center; hires, trains, supervises, disciplines, and recommends termination of assigned staff. Responsible for intra and interdepartmental coordination of the development review systems and processes. This position has a direct responsibility for the quality and accuracy of services provided to developers, citizens, builders, and City Staff.
This is a working supervisor and management position. This is an FLSA-exempt position, not eligible for overtime compensation.

SUPERVISION:
Works under the general direction and supervision of the Director of Community and Economic Development. May supervise the Permits Specialist and Permits Technician or any assigned staff.

1. Responsible for the one-stop Permit Center development review process.
2. Manages and supervises the issuance of a variety of permits.
3. Serves as a member of the City Management Team.
4. Formulates, recommends, and implements policies and procedures relating to the permitting process.
5. Oversees, plans and coordinates the Technical Review Committee (TRC’S) meetings with developers, architects, engineers, property owners and city staff.
6. Select, supervise, counsel, train and evaluate permit center staff; review work, provide work direction and guidance, establish work performance standards; conduct performance evaluations, initiate, and implement disciplinary actions as appropriate.
7. Explains information required, receives, routes, and reviews permits, determines permit fees.
8. Ensures proper tracking and coordination of permits; notifies inspection personnel; coordinates meeting between City staff, developers, contractors and/or the general public.
9. Provides a myriad of information relating to engineering, planning, building inspection, zoning, utilities, assessments, property ownership, size and assessed value; assists contractors and the general public.
10. Deals effectively with complaints received from the general public.
11. Revises permit forms and/or permit application procedures manual.
12. Trains and supervises other personnel in the permit application and tracking process.
13. Utilizes the computerized permit tracking system to provide complete information and reports.
14. Performs work that requires close attention to detail. Errors in the tracking of the permit process could result in inaccurate information being provided to contractors, engineers or architects, thus delaying construction progress. Failure to provide accurate information on zoning, assessments, construction projects and developments (both public and private,) location of City utilities and various city records could result in delay of construction in progress and a negative attitude toward City employees and management.
15. Performs work that requires a considerable amount of public contact in explaining the permit process and in dealing with the public, contractors and other construction personnel in a calm, tactful and courteous manner.
16. Provides revenue estimates for the department.
17. Performs other duties as assigned.

Bachelor’s degree in public administration or other a closely field; and four (4) years of increasingly responsible public sector work to include at least (2) years of supervisory/administrative experience in a development-permitting environment. In place of above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skills, and ability to perform the essential duties listed above.

Knowledge of:

1. Municipal administration and the principles and practices of management, supervision, and budgeting.
2. City organization, operations, policies, and objectives.
3. Principles and practices of employee supervision, discipline, and training.
4. Interpersonal skills using tact, patience, and courtesy.
5. Office practices, procedures, and equipment.
6. Municipal development standards, relevant codes, ordinances and regulations.
7. Applicable state and local laws, codes regulations policies, procedures and objectives.
8. Development review process and procedures.
9. Industry related terminology.
10. Procedures for completing permits applications and tracking the progress of permits
11. Operation of personal computers and word processing and spreadsheet software
12. Proper telephone etiquette and methods of dealing effectively with the public
13. Record research and archiving.

Ability to:

1. Interact with the public in an effective, customer friendly manner and establish and maintain effective working relationships with City staff and other organizations
2. Get along with others and work as a member of a team
3. Elicit cooperation, mediate conflicts, and effectively relay the City’s development requirements in a non- intimidating manner.
4. Foster collaborative group process and efficiently use resources
5. Work independently and make appropriate decisions regarding work methods and priorities
6. Maintain confidentiality
7. Demonstrate a strong sense of personal ethics along with a high degree of professional judgment and discretion
8. Research and analyze complex problems and develop, recommend, and implement sound solutions
9. Communicate effectively, both orally and in writing
10. Maintain records and prepare reports
11. Train, supervise and evaluate staff
12. Plan, organize and oversee assigned work programs including monitoring work schedules, legal requirements, and progress reviews
13. Meet schedules and legal timelines
14. Read, understand, and follow procedures involved in issuing and tracking permits
15. Accurately maintain a variety of records
16. Prepare monthly reports of center activities
17. Read Maps and drawings accurately
18. Develop and revise office procedures
19. Establish and accurately maintain filing system.

LICENSES/CERTIFICATIONS:
I.C.B.O or ICC Permit Technicians Certification

PHYSICAL DEMANDS AND WORKINGCONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office setting. Hand-eye coordination is necessary to operate various pieces of office equipment. Position requires the ability to transport oneself to a variety of locations, primarily in and around Pierce County.
While performing the duties of this job, the employee is required to stand, walk, use hands to finger, handle, feel, operate objects, tools or controls, and reach with hands and arms. The employee must occasionally lift nd/or move up to thirty(30)pounds.