SERVICE DESK SUPPORT SPECIALIST at Liberty Health – Wilmington, North Carolina

There’s no place like
Liberty Healthcare Management

Come explore career opportunities with Liberty Health, a dynamic leader in the healthcare industry. Join us!

We are currently seeking an experienced:

SERVICE DESK SUPPORT SPECIALIST

Full Time, Days

JOB SUMMARY:

• Under general supervision, provide technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed and pass more complex end-user problems on to Level II, Level III teams.
• Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted incidents and on-site.
• Ability to work in a fast pace call center with multiple priorities while handling end users’ requests.
• Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access.
• Support and implement company procedures and policies.
• Handle stock intake and processing.
• Order and configure mobile devices for end users.
• Perform other duties of a similar nature or level.

JOB REQUIREMENTS:

• Associates degree or equivalent work experience.
• Valid Driver’s License in the state of employment
• Effective verbal and written communications skills.
• Strong analytical problem-solving skills and excellent customer service skills.
• One year of technical work experience and one year of call center/help desk experience preferred.
• Operating Systems including Windows based systems and mobile IOS.
• Computer hardware fundamentals including printers.
• Computer software application including installation and troubleshooting.
• Troubleshooting simple and complex desktop computer related problems.
• Fundamental understand of networking technologies.
• Internet technologies and products; basic understanding of electrical safety procedure

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.