Patient Relations Assistant/UKHC in Lexington, Kentucky at University of Kentucky

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Posting Details

Job TitlePatient Relations Assistant/UKHCRequisition NumberRE46611Working TitlePatient Relations Assistant - Comprehensive Vascular ClinicDepartment NameM7100: AMB - Surgery/CardiothoracicWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3.5 yrs

Required License/Registration/CertificationNone

Physical RequirementsThe physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

ShiftMonday – Friday, Day Shift; primarily 8:00am – 5:00pm (40 hrs/wk)

Job SummaryThe Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / AbilitiesThe ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? NoPreferred Education/Experience3.5 years of experience required

Deadline to Apply08/08/2024University Community of InclusionThe University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of paid work experience do you have in customer service?

• None
• Some, but less than 1 year
• More than 1 year, up through 3 years
• More than 3 years up through 5 years
• More than 5 years

1. * How many years of paid work experience do you have in patient registration and/or scheduling?

• None
• More than 0, up through 1 year
• More than 1 year, up through 3 years
• More than 3 years up through 5 years
• More than 5 years

1. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?

• Yes
• No

1. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
2. (Open Ended Question)
3. * Where did you first see this position advertised other than on UK's online employment system?

• InsideHigherEd.com
• HigherEdJobs.com
• Diverseeducation.com (Diverse Issues in Higher Education)
• HERCjobs.org (Higher Education Recruitment Consortium)
• InsightIntoDiversity.com
• Latinosinhighered.com
• HospitalCareers.com
• Indeed.com
• LinkedIn.com
• Institute for Diversity in Health Management
• A Colleague, Friend and/or Family Member
• None of the Above

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter