Field Support Engineer in Rockaway, New Jersey at Activu Corporation

Perform preventive maintenance, repairs, and troubleshooting at customer sites. Interact directly with end users to assist in problem resolution. Document all work performed while on-site in the NetSuite CRM system. Works with the customer support team to handle onsite Level 1 and 2 system issues. Must have extensive troubleshooting ability to assist the customer support team with on-site work for the customer base. Can train customers when required.

ESSENTIAL DUTIES & RESPONSIBILITIES
Perform maintenance activities as per vendor specifications on a variety of display products, servers, audio-video equipment, etc., that are part of the integrated solution.
Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)
Troubleshooting system configuration, network, and software/OS issues
Troubleshoot display equipment as needed, including interpreting error codes, determining cable vs. display issues, etc.
Documenting all customer issues for use by support staff and management
Travel up to 90-95% of the time
Other tasks assigned by Management from time to time

EDUCATION
Associate’s Degree Required, Bachelor's Preferred

EXPERIENCE / SKILLS / CERTIFICATIONS
Experience
Minimum of 3 years of Audio Video system integration experience with a focus on display cube setup and calibration required
Minimum 1 year of experience in a customer support/service environment preferred
CTS certification preferred
Network+ and/or Security+ preferred
Specific Skills / Certifications
Familiar with either NetSuite cloud applications or other similar CRM systems
Time spent learning a custom software solution is preferred
Training experience preferred
Excellent written and verbal communication skills required
Travel up to 90-95% of the time
Other tasks assigned by Management from time to time

This Travel position involves consistent weekly trips throughout the U.S., requiring overnight stays.

PLEASE READ: Activu Corporation is a Federal and State Contractor. Applicants must be United States Citizens, have a valid Driver's License, be able to travel domestically or internationally, pass a Drug Test, and obtain Federal Clearance. All applicants are subject to drug and background testing before being hired.