Client Support Intern at Open Dealer Exchange – Southfield, Michigan

Client Services Internship

Location: Southfield, MI

Are you a motivated college student looking to gain hands-on experience in client services and business operations? Open Dealer Exchange is seeking a driven Client Services Intern to join our dynamic team in Southfield, MI. This is an exciting opportunity to work alongside experienced professionals, support client-facing teams, and contribute to projects that directly impact client satisfaction and operational success. As a Client Services Intern, you’ll play an important role in supporting daily operations across our Client Services and Implementation teams. From assisting with audits and reporting to supporting training initiatives and process improvements, you’ll gain valuable real-world experience in business communications, analytics, and client support. This internship is perfect for someone who is organized, self-motivated, and eager to learn in a fast-paced, collaborative environment. This internship is an onsite opportunity and will last 12 weeks.

Why Join Us?

This internship offers meaningful, hands-on experience working with client-facing teams, exposure to operational processes, and the opportunity to build practical business skills that employers value. You won’t just observe—you’ll contribute. If you’re ready to expand your professional skills, support impactful projects, and grow within a supportive and high-performing team, we’d love to hear from you. Apply today and tell us why you’re excited to join the Client Services Team.

What You’ll Do (Essential Job Functions):

• Assist the Support Team with adverse action calls and related follow-up tasks.
• Monitor and manage the System Messages Queue to ensure timely responses and resolution.
• Support the Implementation Manager with QQ audits and KPI reporting.
• Assist with QR Code processes and related operational workflows.
• Contribute to quarterly reporting initiatives for the Client Services Team.
• Perform Salesforce audits to ensure data accuracy and compliance.
• Support Implementation Team training efforts and documentation.
• Complete additional projects and assignments as needed to support team objectives.

Who We’re Looking For (Preferred Skills and Experience):

• A highly organized individual with strong attention to detail.
• A creative thinker who enjoys researching new topics and improving processes.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• A self-motivated team player who takes initiative and works independently when needed.
• Pursuing a degree in Business Communications or a related field.
• Strong written and verbal communication skills with a professional demeanor.