Patient Access Manager at Marion Health – Marion, Indiana

The Patient Access Manager is responsible for the supervision and management of the Hospital’s registration areas to ensure quality, efficient and patient centered care. Patient Access leads the organization in a manner that is patient-centered and respectful of all customers. Manages staff, oversees employee performance and provides on-going performance feedback. Responsible for monitoring metrics as established such as productivity, wait times, and quality reports. Evaluates and implements process improvement and assists in troubleshooting billing and collection procedural issues. Maintains safe, efficient and functional areas for staff and the public and makes recommendation when improvements are needed. Provides guidance and coverage for all locations, monitoring of quality assurance measures and oversight of staff training. Patient Access Manager will ensure information collected will ensure patient, family and provider satisfaction. Works with Administrative Director of PFS to maintain smooth functions of department and collaborates regularly with peers to provide input and achieve department objectives. Performs other duties as assigned.

• Associates degree -OR-
• High school diploma or equivalent and three (3) years hospital registration or revenue cycle management experience.
• BLS certification or must obtain during Orientation and prior to reporting to department.

• Bachelor's degree
• Hospital registration experience

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, Hospital Administrators, providers, consultants, business associates and regulatory agencies presenting a professional image as a representative of Marion General Hospital.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Ability to negotiate effective working relationships and develop positive resolution to conflict.
• Highly developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical office environment with prolonged sitting and occasional standing and walking.
• Work subject to interruptions and occasional high stress levels.
• Works with highly confidential information which may be proprietary or protected health information.
• Ability to work hours beyond the normal work week.
• Attends special functions and meetings at various locations within the hospital and community.
• Occasional overnight stays.

• Uses computer and standard office equipment.
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.