Knowledge Management Specialist at Wichita Tribal Enterprise
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About This Position
Job Summary: Wichita Tribal Enterprises, A Quivera Enterprises subsidiary, is seeking a Knowledge managment specialist. This role is responsible for developing, maintaining, and optimizing knowledge management (KM) processes, systems, and repositories that support software quality, user support, and training operations for the Resource Patient Management System (RPMS). The Knowledge Management Specialist will collaborate with cross-functional teams, including user support, QA/QC, and project teams, to capture, structure, and disseminate critical knowledge assets. This position plays a key role in ensuring accurate, accessible, and compliant knowledge resources that enhance system usability, improve issue resolution, and support continuous process improvement.
Job Duties and Responsibilities:
- Develop, implement, and maintain Knowledge Management (KM) strategies, processes, and governance frameworks
- Create, edit, and manage knowledge base articles, technical documentation, and internal procedures
- Collaborate with subject matter experts (SMEs), user support teams, and project stakeholders to capture institutional knowledge
- Identify gaps in existing knowledge repositories and lead efforts to develop new content
- Ensure knowledge artifacts are structured, categorized, and easily accessible to stakeholders and end users
- Maintain and manage centralized knowledge repositories in compliance with contract requirements
- Conduct periodic reviews and updates of knowledge base content to ensure accuracy, relevance, and timeliness
- Ensure all knowledge artifacts meet Section 508 compliance and applicable federal standards
- Support user support operations by enabling efficient issue resolution through well-documented knowledge resources
- Facilitate knowledge sharing across teams to improve collaboration and operational efficiency
- Establish and enforce KM policies, standards, and best practices
- Analyze business processes and recommend improvements to enhance knowledge capture and reuse
- Support reporting requirements by tracking KM metrics, usage, and effectiveness
- Assist in change management efforts to promote adoption of KM tools and practices
Job Requirements:
Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent hands-on experience.
- Ability to obtain and maintain required federal suitability or background clearance.
Certifications
- ITIL v4 Certification (preferred but not required)
- Knowledge Management or Content Management certifications (preferred)
Skills
- Strong understanding of Knowledge Management principles, tools, and methodologies
- Experience with knowledge base platforms, content management systems, and collaboration tools
- Excellent technical writing, editing, and documentation skills
- Ability to translate complex technical information into clear, user-friendly content
- Strong organizational and information architecture skills
- Familiarity with IT Service Management (ITSM) processes and frameworks (e.g., ITIL)
- Knowledge of Section 508 compliance and accessibility standards
- Strong analytical, problem-solving, and process improvement skills
- Effective communication and stakeholder collaboration abilities
- Ability to manage multiple priorities in a dynamic, fast-paced environment
Experience
- Minimum 3–7 years of experience in knowledge management, technical documentation, or related field
- Experience supporting IT systems, help desk operations, or software development environments
- Experience working on federal contracts or within healthcare IT environments preferred
- Demonstrated experience developing and maintaining knowledge repositories and KM processes
- Experience collaborating with cross-functional technical teams and stakeholders
Wichita Quivera Summary
Wichita Tribal Enterprises (WTE), A Quivera Company, is a 100% tribally owned and SBA-certified Small Disadvantaged Business established by the Wichita and Affiliated Tribes of Anadarko, Oklahoma. WTE plays a vital role in a larger mission: building sustainable economic growth and financial independence for the tribe. With a proven track record and strong financial standing, WTE delivers competitive, reliable results while investing profits into essential programs like housing, education, elder care, and scholarships that strengthen the tribal community.
Equal Employment Opportunity Statement
Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Business. Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.
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Job Location
Job Location
This job is located in the United States region.