Rental Centre Lead at OSR OnSite Rentals Co Inc – Toronto, Ontario

OnSite Rentals (OSR)

Be the reason customers choose OSR—every time.

As an OSR Rental Center Lead, you are the face of the rental experience. You will lead day-to-day operations of the rental location, ensuring every customer interaction is exceptional, every piece of equipment is rental-ready, and the operation runs efficiently, safely, and profitably.

This role is highly customer-facing and sales-oriented, with a strong focus on engagement, relationship-building, and delivering a best-in-class rental experience. You will work collaboratively with field technicians and store stakeholders to ensure seamless execution and strong operational performance.

Location: Toronto, Ontario, Canada (Store-Based Role)

What’s In It For You

• Competitive base compensation + performance bonus

• Clear path to multi-store leadership opportunities

• High-growth company with expansion across Canada

• Opportunity to build and shape customer experience at the store level

• Training on rental systems, fleet, and operations

A Day in the Life

• Engage customers in-store—understand needs and recommend solutions

• Drive rental transactions from inquiry to fulfillment

• Ensure reserved equipment is ready, staged, and on time for pickup

• Coordinate with Mobile Field Technicians on fleet readiness

• Monitor fleet availability and turn equipment quickly between rentals

• Maintain a clean, organized, and safe rental environment

• Use OSR systems to manage reservations, contracts, and fleet status

• Support walk-in and repeat PRO and DIY customers

Key Responsibilities

Customer Experience & Sales

• Deliver “over the top” customer service in every interaction

• Engage, qualify, and convert customers into rental transactions

• Advocate OSR’s value proposition with confidence and clarity

• Build relationships with repeat customers and contractors

• Resolve issues quickly and professionally

Rental Operations

• Ensure all equipment is rental-ready, clean, and staged

• Manage reservations, pickups, and returns with precision

• Turn equipment quickly to maximize utilization and revenue

• Monitor fleet status and coordinate with field technicians as needed

• Maintain accurate system data and transaction records

Store Performance & Profitability

• Drive revenue through strong customer engagement and conversion

• Support pricing execution and upselling opportunities

• Manage daily workflow for efficiency and throughput

• Maintain high standards for store presentation and organization

Safety & Compliance

• Maintain a safe and clean rental environment

• Ensure proper handling of equipment and customer transactions

• Follow all operational and safety procedures

Collaboration

• Partner closely with Store associates and Mobile Field Technicians to ensure fleet uptime

• Work cross-functionally with store stakeholders to deliver seamless service

• Communicate effectively across teams to resolve issues and improve execution

Qualifications

• 2–5 years customer-facing experience (retail, rental, construction, or similar)

• Basic knowledge of tools and compact equipment preferred

• Strong sales orientation with customer-first mindset

• Excellent communication and interpersonal skills

• Highly organized and detail-oriented

• Comfortable using technology systems for transactions and operations

Key Competencies

• Customer obsession and service excellence

• Sales and relationship-building capability

• Operational discipline and attention to detail

• Sense of urgency and ownership

• Team collaboration and communication

Success Measures

• Customer satisfaction and repeat business

• Rental conversion rate, revenue growth, and overall location profitability

• Fleet readiness and turnaround time

• Accuracy of reservations and transactions

• Store cleanliness, safety, and organization

Compensation (Canada Estimate)

• Base Salary: CAD $60,000 – $75,000

• Bonus: Tied to store profitability, rental performance and customer experience

• Growth opportunities aligned with OSR expansion

This is a critical role in delivering OSR’s brand promise—exceptional customer experience, reliable equipment, and operational excellence at the store level.