Customer Service Specialist in Jesup, Georgia at McDaniel Supply Company Inc

Description:

McDaniel Supply Company is a family-owned, well-established organization seeking a detail-oriented Customer Service Specialist to support multiple facilities by handling customer inquiries, managing financial transactions, and maintaining accurate records.

Job SummaryAs a Customer Service Specialist, you will serve as a key point of contact for customer service calls, providing professional and timely support. You will also process and reconcile payments, deposits, and refunds while ensuring all financial information is documented with precision. The ideal candidate is highly organized, proficient in Microsoft Office, and thrives in a fast-paced team environment.

What You Will Do

• Answer and resolve customer service calls in a professional and timely manner.
• Process and reconcile financial transactions for multiple facilities, including ACH payments, deposits, refunds, and account reconciliations.
• Build, retrieve, and verify spreadsheets for reporting and tracking.
• Complete and confirm ACH checklists with accuracy.
• Retrieve and analyze data from multiple software programs.
• Accurately compile, verify, and enter financial information with a high degree of precision.
• Create, organize, and file daily paperwork and folders.
• Participate in weekly workload rotations with team members, covering ACH processing, deposits, and phone calls.
• Proficiently use Microsoft Office (Excel, Outlook) and other business software.
• Maintain regular, punctual attendance and adhere to company policies and procedures.
• Perform additional duties as assigned by supervisor.

Qualifications & Experience

• High school diploma or equivalent required.
• Strong verbal and written communication skills with the ability to interact effectively with customers and colleagues.
• Previous customer service, financial processing, or administrative experience preferred.
• Exceptional attention to detail, accuracy, and organizational skills.
• Ability to prioritize, work under pressure, and meet deadlines while maintaining a positive attitude.
• Proficiency in Microsoft Office and adaptability to other software programs.
• Commitment to providing exemplary customer service and contributing to a team-oriented environment.

Position Details

• 8-hour Day Shift
• Monday - Friday 8:00am – 5:00pm
• No Weekends
• $17.50 Per Hour

Benefits OverviewWe’re committed to supporting the well-being and financial future of our team. We offer:

• Medical, Dental & Vision Insurance
• Supplemental Insurance
• Company paid Life Insurance
• 401(k)
• PTO
• Paid Holidays

Who We Are

McDaniel Supply Company specializes in providing reliable, secure, and cost-effective commissary services to correctional facilities. We strive to proactively deliver innovative and dynamic inmate commissary solutions to enable detention facilities to stay focused on their goals.

We offer a comprehensive range of commissary products, including snacks, hygiene items, writing materials, and approved electronics; all carefully curated to meet facility guidelines and security protocols. Our proprietary software allows for easy and secure purchasing by inmates, while also offering online options for family and friends to deposit funds or place orders on behalf of loved ones.

Our team works hard to ensure accuracy, timeliness, and the highest quality standards in everything we do. Come join our team and contribute to our mission of reliable and customer-focused delivery services.

Equal Opportunity Employer StatementMcDaniel Supply Company is an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class in accordance with applicable federal, state, and local laws. Requirements: