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Resource Support Specialist at Polo Custom Products – Monticello, Iowa

Polo Custom Products
Monticello, Iowa, 52310, United States
Posted on
Updated on
Job Function:Customer Service

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About This Position

Position Summary

Works closely with Resource Manager to plan, administer and communicate production schedule for optimal use of equipment, labor, and material in meeting customer needs. Coordinates with supply chain, production, maintenance, warehouse, sales, and quality departments to streamline resource allocation and address issues appropriately. Oversee inventory levels, implement process improvements, and analyze production metrics to drive efficiency and reduce waste.

Essential Functions (Primary accountability for specific functions and results)

  1. Serves as a positive role model consistent with Polo’s corporate culture at all times.
  2. Act as a secondary support to the Resource Manager.
  3. Assists with planning, prioritizing, and scheduling incoming orders to meet customer delivery requirements.
  4. Assists with entering and updating production schedules as necessary in a timely manner.
  5. Oversee and maintain job records spanning inception, execution, and retention.
  6. Works closely with production to maintain schedules, monitor and change as needed.
  7. Collaborates with production, supply chain, sales, warehouse, and quality departments to ensure timely availability of materials, equipment, and labor. Address any shortages or issues that could impact production timelines.
  8. Analyzes production processes and workflows to identify areas for improvement. Implement strategies to enhance efficiency, reduce waste, and improve overall production quality.
  9. Tracks and analyzes production metrics, such as lead times, throughput, and downtime. Conducts time studies to maintain equitable standards. Prepares and presents reports to management on production performance and any issues or opportunities for improvement.
  10. Ensures that production processes adhere to company standards, industry regulations, and quality control requirements. Address any compliance issues promptly.

Additional Responsibilities (Not essential & could be performed by others, if necessary)

  1. Interacts with facility personnel to ensure associate needs are met.
  2. Assist in training new team members or supporting existing staff on production planning processes and software systems to ensure consistency and efficiency in operations.
  3. Conducts and reports cost analyses related to production and inventory, identifying opportunities for cost reduction and efficiency improvements.
  4. Leads or participates in special projects aimed at improving production processes, implementing new technologies, or expanding product lines.
  5. Maintains accurate records of production schedules, inventory levels, and process changes to support transparency and data-driven decision-making.
  6. Other duties as assigned.

Dimensions of Authority

Positions that report to this position:

N/A

Limits of authority to change subordinates’ salaries, job assignments, operating policies..

N/A

Limits of capital expenditure authority:

N/A

Other limits to authority:

N/A

Position Requirements

To perform at a proficient level and to be fully qualified, a person would be expected to have:

Education:

Degree in supply chain management, Industrial Engineering, or a related field preferred.

Experience:

2-5 years’ experience in production planning or a similar role within a manufacturing environment, preferably in textiles or custom manufacturing.

Licenses/Certifications:

N/A

Knowledge/Skills/Abilities (Minimum required)

  1. Strong understanding of production processes, scheduling techniques, and inventory management.
  2. Excellent organizational, problem-solving, and communication skills.
  3. Proficiency in production planning software and tools. Familiarity with ERP systems is a plus.
  1. Ability to work effectively in a fast-paced and dynamic environment, managing multiple priorities simultaneously.

Physical Requirements

  1. Ability to stay standing and seated for extended timeframes.
  1. Ability to effectively utilize a computer for extended timeframes.
  1. Ability to lift 15 pounds.
  1. Ability to read, write and communicate 100% of the time in person and via computer.

Work Environment

  1. The role is based in a manufacturing facility, with regular office hours and occasional overtime as required to meet production demands.
  2. Could be exposed to shop elements such as noise, odors, fumes and variation in temperature.
  3. Some travel may be required for supplier visits or client meetings.





Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Job Location

Monticello, Iowa, 52310, United States

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