Admissions Supervisor - Substance Use Disorder Treatment at Wise Path Recovery Center – Orlando, Florida

Substance Use Disorder Treatment

Wise Path Recovery Center
Location: Remote EST Time zone
Full-Time | Exempt

At Wise Path Recovery Center, we believe access to care starts with a compassionate, organized, and highly accountable admissions experience. As part of Ascension Recovery Services, Wise Path delivers evidence-based treatment for individuals with substance use and co-occurring mental health disorders — and admissions is the front door to everything we do.

We are seeking an Admissions Supervisor to lead, coach, and scale a high-performing admissions team while ensuring compliance, consistency, and an exceptional patient experience from first contact through arrival.

This is a hands-on leadership role for someone who understands that admissions is both clinical coordination and operational execution.

The Admissions Supervisor is responsible for overseeing daily admissions operations, supervising admissions staff, and ensuring timely, compliant, and patient-centered intake processes. This role partners closely with clinical, medical, and operations leadership to ensure appropriate placement, documentation accuracy, and smooth transitions into care.

• Supervise and support the admissions team across pre-admission, admission, and post-arrival coordination.

• Ensure all admissions workflows align with internal policies, state regulations, and Joint Commission standards.

• Monitor census, bed availability, and admission pacing in collaboration with leadership.

• Troubleshoot complex admissions, barriers to placement, and high-acuity cases.

• Train, coach, and evaluate admissions staff to ensure consistency, accountability, and professionalism.

• Support onboarding and ongoing competency development for admissions team members.

• Set clear performance expectations and provide real-time feedback and corrective action when needed.

• Ensure accurate and timely completion of all admissions documentation, consents, and verifications.

• Maintain compliance with HIPAA, 42 CFR Part 2, and organizational confidentiality standards.

• Audit admissions files for quality, accuracy, and regulatory adherence.

• Coordinate closely with clinical, medical, recovery support, and transportation teams to ensure seamless admissions.

• Serve as a key point of escalation for patient, family, and referral source concerns.

• Support a trauma-informed, welcoming patient experience from first contact through arrival.

• Identify workflow gaps and recommend improvements to admissions processes and tools.

• Support implementation of training, onboarding materials, and standardized workflows.

• Track key admissions metrics and support leadership reporting as requested.

• Minimum of 3 years’ experience in healthcare admissions, intake, or patient access (behavioral health or SUD strongly preferred).

• Prior supervisory or lead experience required.

• Strong working knowledge of insurance verification, levels of care, and admissions workflows.

• Familiarity with EMRs and admissions tracking systems (behavioral health systems preferred).

• Experience working in fast-paced, high-acuity environments.

• Demonstrated ability to lead with empathy, structure, and accountability.

• Leadership & team development

• Trauma-informed communication

• Regulatory awareness & documentation accuracy

• Organization & follow-through

• Problem-solving under pressure

• Professional boundaries & ethical judgment

• On-site role in a residential treatment setting.

• May require occasional evening or weekend availability based on admissions volume.

• Interaction with patients in early recovery, families, and referral partners.

• Admissions processes are timely, accurate, and compliant.

• Admissions team is well-trained, supported, and accountable.

• Patients and families report a respectful, organized intake experience.

• Documentation audits demonstrate consistent compliance.

• Strong collaboration across departments.

Wise Path Recovery Center and Ascension Recovery Services are Equal Opportunity Employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status.

ARS also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

The organization provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require accommodation to perform the essential functions of this position, please notify your HR Rept. Requests will be evaluated on a case-by-case basis.