Office Admin. & Social Media Marketing at COLORADO LIGHTING INC – Denver, Colorado

For Luminosity Supply to grow to the next level it is paramount for the internal salesperson to provide the following results:
1. Office Responsibilities
a. Answer multi-line phone, take accurate messages, and transfer calls as needed.
b. Operate and Maintain office equipment including multi-line phone, copier, fax, and computer.
c. Processes returns/damaged product/warranty claims.
d. Negotiate pricing with Rep agencies.
e. Process paperwork to ship material via FedEx ground, Freight LTL, USPS etc.
f. Process Xcel Energy Rebates (monthly and needs to be submitted by the 3rd of each month.
g. Participate in training opportunities to enhance and maintain personal and product knowledge.
h. Establish and maintain communication with co-workers to provide technical information by setting up visits (lunch and learns) from manufactures and rep agencies.
i. Call Customers to make sure we are doing good for them
j. OPS and Vendor Café setting up customers and applying invoice in them
k. Filing (newest in front statements in back)
l. Confirm tax information is updated in DDI and apply for new jurisdictions as needed or when expiring.
m. Keep track of renewals, memberships, etc
n. Making customer and Vendor Labels
o. Casting power points on TV Screen
p. Taking minute notes and sending them out to the group when we have manufactures come in
q. Setting up new customers in DDI (sending out for credit references)
i. Run credit check on new customers and add to database (DDI) when approved
r. Setting up New Vendors in DDI (filling out credit applications)
i. Fill out New Manufactures credit applications and entry into database (DDI) when approved
s. Responsibilities as needed or requested

2. Inside Sales Support
a. Assist outside sale people with customer service
b. Contact reps and prepare quotes for outside sales.
c. Review Bidnet opportunities and disperse to salespeople accordingly.
d. Writing quotes and orders – researching to find correct product
e. Write Large project quotes on spreadsheets

3. DDI (ERP System)
a. Writing Procedures for DDI
b. Pricing. Learn how the price contracts work and teach the team
c. DDI understanding all it can do and finding better ways to utilize it and teach the team
d. Enter new products
e. Update new pricing from Manufactures on stock spreadsheet and database as needed
f. Process web orders

4. Website, Database & E-Commerce Management
a. Pricing Management (upload pricing updates).
b. Keep links to manufacturer catalogs current
c. Highlight/post a feature product every month.
d. Luminosity Supply Website updates
e. Staying up to date with ERP functionality
f. Marketing Social Media – Facebook, Linked in

5. WBE Business Development
a. Proactively seek out, develop and negotiate powerful partnerships with federal agencies, state agencies, local municipalities, builders, architects, designers and manufacturers to enhance Luminosity Supply & Solutions brand and achieve strategic business goals and increase revenue. Focus on promoting the Woman Owned Certified business opportunities by building relationships with Purchasing Managers and Prime Contractors.
b. Implement customer appreciation opportunities quarterly / annually and maintain fruitful relationships with existing clients.
c. Establish quality relationships and maintain a positive image with industry partners and associations by attending events and becoming active with our chambers and industry memberships.
d. Attend Meetings, Trainings, Coffees, Conferences, and expo events with the intention of developing new relationships with potential clients.
e. Research unique business needs of potential clients and develop the internal process to provide a personalized solution for the client.
f. Provide Product Knowledge events for clients to inform them of new developments in our product line.
g. Manage strategic yearly planning calendars to track business goals with the team.
h. Plan and oversee new marketing initiatives – Brand Story

6. I-Mark (AD)
a. Understanding it and making sure that we are in line to receive all points needed to stay Platinum or higher.
b. Updating sheet with all deadlines and dates

7. Inventory Control
a. Update database bin locations as needed.
b. Work with manager to determine non-moving stock to be returned to the manufacture, bi-annually.

8. Warranty Administration (Colorado Lighting / Luminosity Customers)
a. Fill out paperwork (RGA, RMA, etc.)
b. Fill out paperwork (RGA, RMA, etc.)
c. Ship product back to manufacture.
d. Follow return with manufacture credit or new product is received.
e. If product can be field scrapped the manufacturer will let you know.
o Contact Manufacture and with warranty product
o Fill out paperwork (RGA, RMA, etc.)
o Ship product back to manufacture
o Follow through making sure product reached the manufacture.
o Record information on warranty spreadsheet
o Follow return with manufacture making sure Luminosity receives their credit or new product.