Customer Service Manager at CORRIGAN ENTERPRISES, INC. – Brighton, Michigan

This is a hands-on leadership role ideal for someone who thrives in a fast-paced, operations-driven environment and enjoys solving problems in real time.

Team Supervision & Daily Execution

Supervise day-to-day activities of customer service team members across locations

Provide real-time guidance, coaching, and support to ensure service standards are met

Monitor workload and adjust team priorities to meet business demands

Maintain team schedules to ensure proper coverage

Support team in handling customer calls, orders, and inquiries with accuracy and professionalism

Act as escalation point for customer complaints, delivery issues, and billing concerns

Ensure customer issues are resolved promptly and followed through to completion

Maintain a strong focus on responsiveness and service consistency

Oversee accurate entry and maintenance of customer orders

Work closely with dispatch and operations to align customer needs with delivery schedules

Ensure timely communication of delivery updates, delays, or service issues

Assist in managing urgent requests, including out-of-gas and emergency situations

Track and manage key service metrics, including call handling and response times, order accuracy, and issue resolution timelines

Order accuracy

Issue resolution timelines

Address performance gaps and reinforce accountability within the team

Ensure consistent use of CRM and order management systems

Maintain accurate customer records and documentation of interactions

Follow established customer service procedures and workflows

Prepare team schedules and manage time-off requests

Review and approve timecards

Support hiring, onboarding, and training of new team members

Review and approve expense reports

Collaborate and complete employee 90 day and annual reviews

Follow and reinforce company safety policies in all customer interactions

Ensure proper escalation of safety-related concerns (e.g., leaks, service hazards)

Adhere to company policies, procedures, and regulatory requirements

3+ years of experience in a customer service or dispatch/support supervisory role

Experience in distribution, logistics, fuel, or propane operations preferred

Strong organizational and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office and customer management systems

High School Diploma required; bachelors degree preferred

Team supervision and accountability

Customer focus and issue resolution

Attention to detail and accuracy

Communication and coordination

Ability to perform under pressure

Time management and prioritization

Ability to travel within Michigan, Indiana, and Ohio

Valid drivers license

Regular and reliable attendance

Successful completion of background check

Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan Oil is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan Oil has expanded into a family of companies including Corrigan Oil, Corrigan Propane, Corrigan Construction, Corrigan Towing and Heavy Haul, Corrigan Transportation, Corrigan Mechanical Contractors, Corrigan Environmental Solutions and Technical Environmental Services.

Corrigan Oil understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors and volunteers.

Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Medical, Dental & Vision Insurance.

Life Insurance. Short-Term Disability Coverage.

Vacation & Earned Sick Time. Paid Holidays.

401(k) Plan Company matches 50% up to 5% employee income.

By Applying for this position, you agree to the Alternate Dispute Agreement.

https://corriganoil.com/wp-content/uploads/2026/03/Corrigan-Oil-CE-Arbitration-Agreement-_-Alternate-Dispute-Agreement63940733.286.pdf