Support Technician at Milwaukee Art Museum Inc – Milwaukee, Wisconsin

Supervisor: Director, Information Services

Job: Full-time, nonexempt hourly, Union represented position

Pay Range: $20.54/hr

The Milwaukee Art Museum is a vibrant, welcoming destination where art, architecture, and community come together. As a cultural cornerstone of Milwaukee and a symbol of civic pride, the Museum connects people of all ages and backgrounds through inspiring exhibitions, engaging programs, and unforgettable experiences

General Purpose:

Provide technical assistance and training to computer, audiovisual, and phone system users.

Duties and Responsibilities:

• Answer questions or resolve computer, printer, phone, AV or database problems for users.
• Set up new users with network, phone, voicemail, and database access; remove terminated employees.
• Provide computer and phone training to new users; develop training materials and procedures as appropriate.
• Set up computer equipment for employee use, performing or ensuring proper installation of hardware components, operating systems and appropriate software.
• Set up equipment for special events or employee use ensuring proper handling of equipment.
• Assist with developing queries and reports to extract information from existing databases when needed; test new programs to ensure accuracy.
• Assist with modifying existing databases and applications as appropriate.
• Read technical manuals and on-line sources, confer with users, and conduct computer or phone diagnostics to investigate and resolve problems.
• May act as liaison with outside vendors to resolve problems as requested by supervisor or as otherwise necessary.
• Assist in the management and maintenance of the local area network.
• Document technical settings and procedures to ensure continuity of information.
• A non-traditional work week including a weekend schedule is required.
• Other duties as assigned.

Education/Experience Preferred:

Any one of the following:

• Associate Degree in computer support or similar, or
• A+ Certification plus 2 years tech support experience, or
• 3 years tech support experience

Specialized Knowledge and Skills:

• General knowledge of computer hardware and software.
• Ability to diagnose computer and phone problems and resolve.
• Effective verbal and written communication skills.
• Good organizational skills and attention to detail.
• Familiarity with video playback and recording devices, video projectors and audio equipment a plus.
• Knowledge of databases, SQL programming, and report services

Work Environment and Physical Requirements:

• General office environment with some lifting up to 30 pounds.
• May need to stoop, kneel, crouch or crawl occasionally.
• Position may be stressful at times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Temperament:

Excellent interpersonal skills, systematic, meticulous, patient, self-starter and works well under pressure. Manages time efficiently, analyze and solve problems independently and if necessary, collaboratively. Ability to be flexible and embrace changes within this position due to departmental priorities. Ability to work with a wide variety of people to achieve the goals of the Museum.

Milwaukee Art Museum is an EOE/M/W/Vets/Disability Employer.

DEAI Statement

The Milwaukee Art Museum is an equal opportunity employer. The Museum recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, disability, age, veteran status, gender, gender identity or expression, sexual orientation, and other protected status as required by applicable law.

We are committed to recruiting, developing, compensating, and retaining professional staff that reflect our community. We aspire to be a diverse workplace where talented people want to come, stay, and do their best work.

We stand committed to the work ahead, informed by our community, which we will support with our best thinking, our deepest empathy, and the courage to embody the convictions shared in our Strategic Direction.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.