Barista - Cypress in Cypress, Texas at Summer Moon Operations LLC

Barista

Barista

Summary

As one of America’s fastest growing premium coffee brands, Summer Moon Coffee focuses on serving our much-sought-after drinks, featuring oak-roasted coffee and Moon Milk®, to customers with warmth and gratitude every day in our distinctively designed stores. We have over 70 stores across 10 US states, and our continued growth is reliant on employees that are eager to work as part of a high-energy, efficient team in a fast-paced environment.

The Barista is responsible for delivering exceptional guest experience on every shift. Reporting to the Assistant General Manager (AGM) and General Manager (GM) and taking direction from Lead Baristas this role is defined by an absolute focus on the guest—ensuring every interaction is fast, fresh, friendly, and memorable.

Success in this role requires alignment with Summer Moon’s culture—demonstrating strong character (reliability, positivity, ownership of the guest experience), growing competence (product knowledge, speed, accuracy), and strong chemistry (team-first mindset, encouragement, and trust-building).

The Barista is the guardian of the guest experience in real time—ensuring that what the brand promises is what every guest receives.

Responsibilities & Expectations

Displays overall culture, values, mission, and spirit of the company through exceptional customer service and overall attitude. Maintain a solid knowledge of our menu offering and can provide customers with product details, such as coffee blend, flavor profiles, and overall suggestions. Learn all Barista positions to ensure proper customer service and prevent backups. Field and direct customer complaints.Cleans, sanitizes, and restocks work areas, utensils, equipment, service areas and seating areas. Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality. Demonstrates proper attendance, punctuality, customer service, and overall attitude.