Administrative Assistant at Heritage Behavioral Health Center – Decatur, Illinois

Heritage Behavioral Health Center
Hourly Rate: $18.00–$20.00/hour
Status: Full-Time

Heritage Behavioral Health Center is currently seeking Administrative Assistants to join our team of dedicated support professionals. These full-time positions are available immediately and play a vital role in supporting the daily operations of a dynamic, community-based behavioral health organization.

The ideal candidate is flexible, proactive, and solution-focused—someone who thrives in a fast-paced environment, asks thoughtful questions, and refuses to settle for “routine.” We are looking for individuals who think critically, listen actively, and work collaboratively to reduce barriers and improve service delivery for those we serve.

Positions are available in multiple administrative areas, including Reception, Billing, and Scheduling.

Successful candidates will demonstrate:

• Curiosity and initiative
• Strong independent work skills
• Creativity and perceptual objectivity
• A solid work ethic and dependability
• Flexibility and a commitment to excellence
• A willingness to continually learn and grow
• Integrity in all professional interactions

• Accurate data entry across multiple systems
• Customer service in person and by phone
• Detailed review and analysis of data to support accurate billing of services
• Scheduling appointments for clients and providers
• Preparing and managing routine correspondence as needed
• Supporting efficient administrative workflows in a behavioral health setting

• Proficiency in Microsoft Word, Excel, and Outlook
• Proven excellence in customer service for both internal and external customers
• Strong written and verbal communication skills
• Solid organizational and time management abilities
• High level of attention to detail
• Ability to manage multiple priorities within established timeframes
• Ability to work effectively with individuals experiencing mental health and/or substance use disorders
• Unquestionable personal and professional integrity

• High school diploma or equivalent
• Minimum 21 years of age
• Valid Illinois Driver’s License, reliable transportation, and proof of current automobile insurance

Heritage Behavioral Health Center is a mission-driven organization committed to supporting individuals, families, and communities. Our administrative staff are essential partners in delivering high-quality, person-centered care. We value teamwork, innovation, and professional growth.

Interested candidates are encouraged to apply today.
Heritage Behavioral Health Center is an Equal Opportunity Employer.