Office Manager at All County Environmental & Restoration Inc – Anaheim, California

Job Title: Office Manager Company: All County Environmental & Restoration Location: Anaheim, CA Reports To: CEO

Company Overview

All County Environmental & Restoration is a full-service environmental and restoration company specializing in fire and water damage restoration, mold and asbestos abatement, environmental cleanup, and reconstruction services. The company provides 24/7 emergency response services and supports residential, commercial, municipal, and insurance-related projects across Southern California.

Position Summary

The Office Manager is responsible for overseeing daily administrative operations to ensure efficiency, compliance, and exceptional client service. This role is critical in supporting field operations, coordinating emergency response workflows, managing office staff, and maintaining accurate documentation related to restoration, environmental, and insurance-based projects.

Key Responsibilities

Office & Administrative Management

• Oversee daily office operations, ensuring efficient workflows and organization

• Supervise administrative / claim coordinator staff, including scheduling, training, and performance management

• Maintain office systems, filing structures, and documentation standards

• Manage office supplies, vendor relationships, and facility needs

Project & Operations Support

• Coordinate communication between claims management, field staff and clients

• Track project timelines, job status, and completion milestones

• Ensure proper documentation for restoration, abatement, and construction projects

Client & Insurance Coordination

• Serve as a primary point of contact for clients, vendors, and insurance representatives

• Support insurance claims documentation, invoicing, and follow-up

• Ensure accurate job files, including estimates, reports, and compliance records

• Maintain high levels of customer service during high-stress restoration situations

Financial & Reporting Duties

• Prepare reports on office performance, and operational metrics

• Monitor budgets and assist leadership with financial tracking

Compliance & Industry Standards

• Ensure adherence to environmental, safety, and regulatory requirements

• Support audits and inspections related to environmental and construction services

Team Support

• Act as liaison with HR Director to support onsite onboarding and document distribution

• Help maintain a positive, accountable, and team-oriented culture

Qualifications

Required:

• 3–5+ years of office management or administrative leadership experience

• Experience in construction, restoration, environmental services, or similar industry preferred

• Strong organizational, multitasking, and problem-solving skills

• Proficiency in Microsoft Office (Excel, Word, Outlook) and scheduling systems

• Excellent communication and customer service skills

Preferred:

• Experience with insurance claims processing or restoration software (e.g., Xactimate)

• Knowledge of environmental regulations (mold, asbestos, hazardous materials)

Key Competencies

• Ability to thrive in a fast-paced, emergency-response environment

• Strong attention to detail and documentation accuracy

• Leadership and team coordination skills

• High level of professionalism and confidentiality

• Adaptability and decision-making under pressure

Work Environment

• Office-based with frequent coordination with field teams

• May require flexibility for after-hours communication due to 24/7 emergency services

• Exposure to fast-moving restoration and construction operations

Compensation & Benefits

• Competitive salary based on experience

• Medical, Dental, Vision and Life Insurance

• IRA

• Vacation

• Growth opportunities within a rapidly expanding restoration company
Equal Opportunity Employer Statement

All County Environmental & Restoration is an equal opportunity employer committed to diversity, safety, and environmental responsibility.