Case Manager at KidsPeace Childrens Hospital – Orono, Maine

KidsPeace is seeking a motivated and collaborative Education Case Manager to join our team in Orono, Maine. This role is ideal for an education or human services professional who thrives in student advocacy, systems coordination, and educational access.

The core and ongoing focus of this position is education case management. In the short term and while building a case management caseload, the Education Case Manager will provide admissions coverage to ensure continuity of services during staffing transitions. This temporary coverage is intended to support team needs and does not represent a long‑term admissions role.

Key Responsibilities

Education Case Management & Student Support

• Manage an assigned education-focused caseload with professionalism, organization, and attention to student needs
• Coordinate case-related information, ensuring appropriate access, documentation, and releases
• Coordinate, facilitate and participate in treatment plan reviews, advocating for student service needs
• Collaborate with school districts, special education teams, legal guardians, and service providers
• Maintain accurate documentation, including communication logs, documentation records, and service updates
• Promote development of natural supports and community-based educational resources
• Promote and model KidsPeace’s standards of care, including quality improvement and customer service
• Monitor quality of care through ongoing communication, feedback, and problem-solving

Admissions Learning & Systems Coordination

• Learn the admissions process from intake through enrollment, including referral review and coordination
• Collaborate with admissions staff to gather, organize, and review educational and case documentation
• Communicate with referring school districts, agencies, and stakeholders regarding admissions requirements
• Participate in admissions meetings and interdisciplinary discussions to learn program fit and placement decision-making
• Promote and model KidsPeace’s standards of care, including customer service and continuous quality improvement

Qualifications

• Bachelor’s degree in Education, Human Services, Social Work, or a related field preferred
• Experience in education systems, special education, case management, or human services strongly preferred
• Strong organizational, written, and verbal communication skills required
• Ability to manage multiple responsibilities while balancing caseload and learning new systems
• Comfort collaborating across departments and with complex systems (schools, districts, agencies)
• Valid driver’s license and ability to provide transportation as needed

Why Join KidsPeace?

• Meaningful work supporting students, children, and families
• Collaborative, mission-driven, and supportive team environment
• Professional development and career pathway potential
• A role that blends advocacy, systems learning, and hands-on impact