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Veterinary Customer Service Representative F/T P/T in Shelton, Connecticut at Community Veterinary Partners

Community Veterinary Partners
Shelton, Connecticut, 06484, United States
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Job Description

Job Title: Experienced Customer Service Representative

Location: Shelton, Connecticut

About Us:
Located in the scenic hills of Fairfield County, Countryside Veterinary Hospital is a full-service small animal hospital proudly serving the pets and families of Shelton and surrounding communities. We provide compassionate, high-quality veterinary care in a warm, welcoming environment where both clients and their pets feel like family. Our practice combines the charm of a small-town clinic with the professional standards and technology of modern veterinary medicine — all nestled in the heart of picturesque New England.

Position Summary:
We are seeking an experienced veterinary receptionist to join our dedicated and friendly team. The ideal candidate will have a genuine love for animals, excellent communication skills, and the ability to deliver outstanding service in a fast-paced, team-oriented setting.

Responsibilities:

  • Greet clients and pets warmly, ensuring a positive experience from check-in to check-out
  • Manage phone calls, appointment scheduling, and client communications
  • Maintain accurate and organized patient records and client files
  • Process payments and assist with billing inquiries
  • Coordinate with veterinarians and technicians to ensure a smooth daily workflow
  • Provide compassionate support to clients during both routine visits and emotional situations

    • Qualifications:

  • Minimum 1–2 years of experience as a veterinary receptionist or in a medical office environment
  • Excellent customer service and interpersonal communication skills
  • Familiarity with Cornerstone veterinary software system is a plus but not required
  • Strong multitasking and organizational abilities
  • Compassionate, professional, and detail-oriented approach to client care

    • Why Join Us:

  • Supportive, close-knit team committed to animal health and client satisfaction
  • Competitive pay commensurate with experience
  • Paid time off, employee discounts, health insurance benefits, retirement account and uniform allowance offered.
  • Work-life balance in beautiful Shelton, CT — where small-town charm meets convenient access to New Haven, Bridgeport, and the scenic trails and parks of southern Connecticut

    • Job Location

    Shelton, Connecticut, 06484, United States

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