Product Manager at BioTAB Healthcare – Saint Louis, Missouri

For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch service.

The Product Manager at BioTAB Healthcare is a critical, broad-scope role, collaborating closely with Engineering, Design, and Manufacturing to ensure the efficient and effective delivery of product-related initiatives for our Pneumatic Compression design and release. This role contributes to the planning, execution, and oversight of programs and projects, integrating core project coordination with essential Product Management and light technical/design oversight. Reporting to the Senior Director of Engineering & Design, the daily workload emphasizes process execution, quality control, and driving product success using an Agile methodology.

Key Responsibilities

1. Product & Agile Leadership

1. Serve as the internal Agile expert, facilitating core ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) and guiding the team on Agile principles (Scrum/Kanban).
2. In collaboration with Product Managers and stakeholders, contribute to the development of the product vision, roadmap, and release plan, with a focus on external DME and related software.
3. Translate user needs, market feedback, and regulatory requirements into clear user stories, features, and acceptance criteria for the development/implementation team.
4. Track key product metrics and status updates, contributing insights to help ensure projects and product releases remain on time and within budget.

2. Project Coordination and Execution

1. Provide support to assigned Key stakeholders by coordinating all aspects of designated projects, ensuring alignment with project scope, timelines, and budget.
2. Helping manage resources, scheduling, implementation plans, project documentation, subcontractor coordination, and communications.
3. Act as a central communication point for project team members and stakeholders, ensuring consistent and timely information flow across product and project lines.
4. Contribute to project documentation and post-project reporting, summarizing phases and outcomes for review by leadership and stakeholders, continuously updating as the product/project evolves.

3. Technical & Quality Oversight

1. Proactively identify and suggest process improvements to enhance communication, efficiency, and service for internal teams, applying lessons learned from Agile retrospectives.
2. Monitor and report on key performance indicators and quality metrics related to the assigned projects and product performance.
3. Liaise with light engineering and design vendors/teams, offering basic oversight and review of technical specifications to ensure alignment with product requirements and feasibility.

4. Collaboration

1. Communicate clearly and constructively regarding expectations, accountability, and performance within a collaborative, cross-functional team structure.
2. Foster a cooperative and productive team culture, maintaining strong working relationships with colleagues across departments.
3. Provide coverage for other Project Coordinators and Project Managers during periods of leave or high workload.

5. Compliance:

1. Ensuring compliance with relevant healthcare regulations and internal policies, especially those related to external DME under ISO 13485.
2. Assist in monitoring compliance with Medicare regulations.
3. Adhere to all relevant regulations and agency policies regarding patient intake and data management, including but not limited to: CMS and OFCCP guidelines related to our Quality Management System, documentation and process creation and training.

Qualifications

Communication Skills: Excellent communication and interpersonal skills to effectively collaborate with and influence various stakeholders, including technical and non-technical teams.

Agile Methodology Expertise: Deep understanding and practical application of Agile frameworks (Scrum/Kanban). Proven ability to lead Agile ceremonies.

Product Thinking: Ability to translate user needs, business goals, and regulatory requirements into actionable product features and user stories.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to identify root causes of quality and delivery issues, and implement corrective and preventive actions.

Attention to detail: To ensure accuracy in systems, records, documentation, and product requirements.

Excellent organizational and time management skills: To manage a high volume of work, coordinate multiple projects/product streams, and ensure timely processing of information.

Experience

• Two-year degree (preferred)
• Agile Certification is a strong preference (e.g., Certified ScrumMaster - CSM, Certified Product Owner - CSPO, PMI-ACP), or equivalent deep Agile experience.
• Minimum of two years' experience working in a Product Owner, Scrum Master, or Agile Project role, specifically within the healthcare, medical device, or Durable Medical Equipment (DME) industry.
• Minimum of two years' experience working with computer systems and/or software development lifecycles.
• Experience with regulatory environments (e.g., ISO 13485, FDA) is highly desirable.
• Proficiency in quality and/or systems planning software (SalesForce, GSuite, Tableau).
• Basic understanding of engineering and design principles, particularly related to external durable medical devices, sufficient to review concepts and engage with technical teams.

Job Requirements & Physical Demands

• Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level.
• Must be able to kneel, stoop, climb stairs and reach with hands and arms.
• Reliable work transportation.
• Candidates must pass an extensive background check.
• Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions.

This job description outlines essential duties but is not exhaustive. Employees may be assigned other tasks. All duties are subject to modification for disability accommodation. Successful performance requires specific skills and abilities. This document sets minimum requirements and does not imply an employment contract. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.