Emergency Services Assistant in Mount Morris, New York at CATHOLIC CHARITIES OF STEUBEN LIVINGSTON CO

We are Hiring!

Job Posting: Emergency Services Assistant

Location: Mt. Morris, NY

Department: Emergency Services

Employment Type: Full-Time

Schedule: M-F, 35 hours

Salary: $18-20/hr.

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people. We serve all people seeking help in a safe, welcoming and comforting environment that feels like being home.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

About the Role:

The Emergency Services Assistant interacts with clients in need of food and other basic needs. They will assist vulnerable individuals with short-term basic needs including the following types of situations: transportation, emergency and supplemental food, personal hygiene products, seasonal/holiday giveaway events, utility assistance, rental, and other housing services. This will take place through assessment of short-term emergency needs, advocacy with vendors, networking, and collaboration with other human service providers, and/or making referrals to other community partners. Additionally, they will collect and maintain client information through client databases, referral platforms and track disbursement of funds, while maintaining confidentiality.

Key Responsibilities

· Receives and documents all Emergency Financial Assistance calls on shared spreadsheets.

· Recruits, onboards, trains, scheduled volunteers. Ensures all necessary paperwork is complete prior to start date and maintains volunteer “personnel” files.

· Assists with coordination of workshop offerings for clients, including registration, set up, and acting as Emergency Services liaison.

· Works with Supervisors, Manager and Program Director to organize holidays and other events with and for the community.

· Assists with the daily operations of the food pantry.

· Accepts, sorts and weighs food donations and communicates with on-site supervisors regularly.

· Assists with placing food orders from Food Bank and DOH, including safe food handling and storage.

· Aids in maintaining the non-monetary donation log to ensure donors receive credit for donation.

· Assists in generating project service analysis data & reports as required for grant providers, project partners, and the Development Department.

· Follows all regulatory expectations for Food Bank of the Southern Tier and NYS Department of Health.

· Ensures a standardized needs assessment is conducted to determine emergency needs. Short-term basic needs services are provided to eligible households with the following types of situations: homelessness/at risk of homelessness, utility shut-offs, prescription assistance, transportation, food, school supplies and other as applicable.

· Collects household demographics and financial documentation to determine referrals to internal program, eligibility for other Catholic Charities services, or community partners.

· Provides help with stabilization through non-financial means such as negotiation with utility companies, landlords, pharmacies, other vendors, and legal referral.

· Aids in gathering documentation required to secure funding.

· Develops and maintains active and supportive interaction with appropriate community partners to facilitate the most efficient and comprehensive use of resources.

· Completes necessary documentation, progress notes, data entry, and/or reports pertaining to services rendered.

· Assists Supervisors, Manager and Director with the implementation of management tools and support systems to facilitate communication and tracking requirements.

· Assists in generating project service analysis data & reports as required for grant providers, project partners, and the Development Department.

· Respects the confidentiality of each client and agency.

· Ensures clients are informed of rights to protect/release Personally Identifiable Information when accessing funds or services provided by New York State funds or initiatives.

· Maintains HIPPA confidentiality & ensures clients are informed of HIPPA personal rights & regulations.

· Maintains updated referral resources and daily management of projects.

· Assists with community food distribution (as applicable), local food drives, and other

· seasonal/holiday events.

· Cross trained to provide support with food pantry services, financial services, and coverage at other Emergency Services sites to ensure smooth daily operation of the program.

· Maintains prudent fiscal management of resources following operational policies, procedures, and funding parameters.

· Participates in staff meetings, training, and other Catholic Charities functions as necessary.

· Provides support before, during and after fundraising events, including but not limited to participating in fundraising events, and reaching out to businesses and organizations for donations.

· Adheres to policies and procedures of agency.

· Other duties as deemed appropriate by the supervisor.

QUALIFICATIONS:

· Associate degree or equivalency preferred, but high school diploma considered with qualified experience.

· Two years of experience dealing with the provision of human services and/or medical related area.

· Supervision experience preferred.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet