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Phones Implementation Specialist, Contract in Guatemala at Petvisor

Recently UpdatedSalary: $1200 - $1200Job Function: Information Technology
Petvisor
Guatemala, Guatemala
Posted on

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Job Description

Phones Implementation Specialist, Contract

Tasks:
  • Ensure the highest levels of customer satisfaction via Zoom, phone, and email
  • Strong communication skills to effectively collaborate with clients, project managers, and cross-functional teams
  • Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks
  • Independently lead and manage multiple projects and priorities simultaneously
  • Resolve or escalate customer requests/issues promptly
  • Review, analyze, and evaluate trends on common system issues and communicate these to the company
Requirements:
  • Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
  • Exceptional customer service skillset
  • Strong ability to multitask, prioritize tasks, and effectively manage time
  • Skill in handling incoming and outgoing support calls
  • Proficient in conflict resolution, with the ability to sympathize and empathize with customers
  • Experience in troubleshooting technical issues
  • Outstanding capacity to navigate and resolve intricate issues

$1,200 - $1,200 a month

Job Location

Guatemala, Guatemala

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