FRONT DESK / RECEPTIONIST at BOCA RATON RACQUET CLUB – Boca Raton, Florida

As a Front Desk/Receptionist at Padel X, you'll be the first point of contact for our clients, members and guests, embodying our commitment to exceptional customer service and professionalism. The job attributes and duties include but are not limited to:

Customer Service Skills: Showing excellent communication and interpersonal skills to warmly greet, assist, and engage with clients, members and guests, ensuring a positive experience from check in (via Playtomic app) to the end of their visit.

Professional Appearance: Maintain a polished and professional appearance by wearing our branded Lacoste outfit and upholding the premium image of Padel X.

Multitasking Abilities: Handle various tasks simultaneously, including answering phones, managing reservations, selling foods and beverages, assisting with inquiries, and performing light cleaning duties.

Organizational Skills: Keep the front desk area organized and ensure all necessary supplies are stocked.

Knowledge of Club Services: Understand and provide information about the club's amenities, services, and upcoming events.

Tech Savvy: Proficient in using computer systems, point-of-sale software, and other technology required for front desk operations.

Problem-Solving: Address and resolve member and guest concerns or issues effectively.

Adaptability: Flexibility to adapt to changes in the daily operation of the club.

Team Collaboration: Work collaboratively with other staff members to ensure a seamless and positive experience for members and guests.

Attention to Detail: Ensure accuracy in handling transactions, memberships, and reservations, as well as maintaining cleanliness and high standards at the club.

Upselling and Membership Promotion: Encourage Clients to explore additional club services and promote membership upgrades.

Confidentiality: Maintain confidentiality regarding member information and club operations.

Language Proficiency: Proficiency in Spanish is a plus, but not required.

This is a full-time position with an hourly rate

at $18 to $20/per hour for 40 hours per week.

Payments are made bi-weekly.

There are also opportunities for additional income through:

•Monthly bonuses

•Event bonuses

Benefits on court usage, Bar and Pro Shop