Mortgage Servicing- Assistant Manager at Fulton Bank – East Petersburg, Pennsylvania

Requisition ID: 2025-23093
Category: Operations
# of Openings: 1
Position Type (Portal Searching): Full-Time
ASC - East Petersburg
Lancaster
FLSA Status: Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The primary responsibility of this position is to supervise a group of employees engaged in Consumer Mortgage Servicing, may include but not limited to escrow administration, loan transaction processing, loan maintenance, investor reporting, new loan boarding and customer statements and notices. Oversee the execution of departmental operating procedures to ensure quality, accuracy, and compliance, evaluate procedure effectiveness and recommend adjustments as necessary. Responsible to manage and coach team to deliver on established Service Level Agreements while operating in alignment with Key Performance Indicators ("KPI") and within the established risk threshold. Promotes a culture of continuous improvement toward delivery of a productive, positive, and professional customer experience.

Responsibilities

• Plan, assign and evaluate the work of staff, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow, and quality, manage performance to include conducting performance appraisals, partner with Human Resources to resolve employment related issues
• Monitor, analyze and evaluate departmental systems, processes, and procedures with respect to accuracy, efficiency, and compliance, lead regulatory and system updates, and develop recommendations while promoting culture of constant improvement
• Contribute to broader corporate and department initiatives, including audits, application evaluation and testing, mergers and acquisitions, and vendor management; serve as backup for Departmental Manager
• Establish procedures/parameters, report results, analyze trends, interact with corporate compliance, business compliance/risk, Consumer Partners, and Consumer Default Management

Additional Responsibilities

• Responsibilities for the assistant manager are broken out by an area. The assistant manager is responsible for managing one of the following process areas in according with the Essential Job duties listed above: New Loan Boarding / Account set up, Escrow Administration, Investor Reporting / Accounting, or Account processing / maintenance.

Qualifications

Education

Bachelor's Degree or the equivalent experience. (Required)

Required Experience

5 or more years loan processing, banking, or mortgage servicing experience.

2 or more years Supervisory Role.

Knowledge, Skills, and Abilities

• Proficient in the use of Excel to analyze data and performance trends. (Preferred)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.