Front Desk Agent in Chicago, Illinois at Hampton Inn Chicago Downtown - Magnificent Mile

Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to be the welcoming face of our organization. This role is essential in creating a positive first impression for our clients, visitors, and team members. If you enjoy providing excellent customer service and thrive in a dynamic environment, we invite you to join our team.

Key Responsibilities:

- Greet and assist visitors, clients, and staff in a courteous and professional manner

- Manage check-in and check-out processes efficiently

- Answer and direct incoming phone calls promptly and accurately

- Handle inquiries and provide information about the organization and services

- Maintain the reception area in a clean, organized, and welcoming condition

- Manage scheduling, appointments, and reservations as needed

- Perform administrative tasks such as data entry, filing, and correspondence

- Ensure security protocols are followed and report any concerns to management

Skills and Qualifications:

- High school diploma or equivalent; additional certification is a plus

- Proven experience in customer service or front desk operations preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency in Microsoft Office Suite and basic office equipment

- Ability to remain calm and professional under pressure

- Attention to detail and problem-solving skills

- Friendly, approachable demeanor with a positive attitude

Join our team and be part of a company that values professionalism, teamwork, and growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed.

Education & Experience

• High school diploma or equivalent (required)
  
• Previous customer service or hospitality experience (preferred)
  
• Prior front desk or reservations experience a plus
  

Skills & Abilities

• Strong verbal and written communication skills
  
• Friendly, professional, and guest-focused attitude
  
• Excellent customer service and problem-solving skills
  
• Ability to multitask in a fast-paced environment
  
• Strong attention to detail and accuracy
  
• Basic computer proficiency and data entry skills
  

Job Knowledge

• Experience with hotel reservation and property management systems, including PEP (Property Engagement Platform) and OnQ
  
• Knowledge of check-in and check-out procedures
  
• Understanding of room types, rates, and availability
  
• Familiarity with billing, payments, and cash handling
  
• Ability to handle guest requests, complaints, and special accommodations
  

Physical & Schedule Requirements

• Ability to stand for extended periods
  
• Ability to lift up to 25 lbs
  
• Flexible availability including weekends, holidays, evenings, and overnight shifts
  

Personal Qualities

• Professional appearance and demeanor
  
• Reliable, punctual, and adaptable
  
• Respect for guest privacy and confidentiality
  

Preferred Qualifications

• Multilingual abilities
  
• Knowledge of local attractions and transportation
  
• Previous hotel front desk experience