Sales Business Administrator in Madison Heights, Michigan at Galco Industrial Electronics

Job Title: Sales Business Administrator
Purpose
The Sales Business Administrator supports the sales and customer service teams by managing key administrative and operational tasks that drive efficiency, accuracy, and customer satisfaction. This role plays a critical part in maintaining internal systems, supporting sales activities, and ensuring a seamless customer experience.Primary Responsibilities
Sales & Administrative Support

• Support the sales team with day-to-day administrative tasks, including quote and order processing
• Review quotes and orders for accuracy and completeness prior to submission or approval
• Maintain accurate and up-to-date customer records, pipelines, and sales data
• Assist in lead generation activities, including researching potential clients, vertical markets, and revenue opportunities

Customer Account & Onboarding Support

• Complete customer onboarding paperwork, forms, and contract documentation
• Set up and maintain customer portals and account access
• Assist with customer and supplier surveys, as well as internal customer experience initiatives
• Respond to or help route customer inquiries to ensure timely resolution and strong service

Systems & Data Management

• Manage and maintain ERP system updates and data accuracy
• Assist with testing ERP changes prior to implementation
• Work with large data sets, including list segmentation and reporting (strong Excel skills required)
• Identify and flag data or process inconsistencies

Reporting & Coordination

• Prepare sales reports, presentations, and support materials for Sales Management and Outside Sales
• Coordinate quarterly business reviews and supplier sales meetings, including preparation of materials
• Collaborate with Sales, Suppliers, Marketing, and Operations to support campaigns and initiatives
• Assist in building and maintaining competitive landscape insights (local market, key players, etc.)

Customer Experience

• Provide high-quality customer support by assisting with inquiries, issue resolution, and follow-up
• Support internal customer experience programs, including loyalty and feedback initiatives

Skills & Qualifications

• Associate degree or equivalent work experience
• 3–5 years of experience in an administrative, sales support, or customer service role
• Strong Excel skills and experience working with large data sets (required)
• Experience with ERP/CRM systems and data management
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Comfortable collaborating across multiple teams