Technical Support Engineer in Ireland, Scotland at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Ireland.

This is an exciting opportunity to join a fast-scaling technical support organization at the core of a modern, usage-based billing platform powering some of the world’s most innovative software companies. In this role, you will act as a key technical bridge between customers and engineering teams, helping resolve complex integration and product issues while ensuring a seamless user experience. You will work closely with developers, customer success teams, and internal engineering groups to troubleshoot escalations, analyze system behavior, and improve product usability. The position offers strong exposure to API-driven systems, observability tools, and high-scale SaaS environments. Ideal for technically skilled problem-solvers who enjoy customer interaction, this role combines engineering depth with real-world customer impact in a high-growth, product-driven environment.

• Provide hands-on technical support to customers integrating and using APIs, ensuring smooth implementation and best practices adoption.
• Investigate, debug, and resolve customer-reported issues using internal observability and diagnostic tools.
• Manage escalations through ticketing systems, ensuring clear communication and proper context is shared with engineering teams.
• Collaborate directly with customers via Slack and other communication channels to troubleshoot and resolve technical blockers.
• Develop internal tools, scripts, and automations to improve support workflows and operational efficiency.
• Contribute to the creation and maintenance of a comprehensive knowledge base and technical documentation for customers and internal teams.
• Identify recurring issues and provide structured feedback to engineering and product teams to improve product functionality and roadmap decisions.
• Work cross-functionally with engineering, customer success, and solutions teams to enhance overall customer experience.

• At least 2 years of experience in a technical support engineering, customer-facing engineering, or B2B SaaS support role.
• Strong ability to debug, triage, and resolve technical issues in complex software environments.
• Experience working closely with engineering teams and providing structured technical feedback.
• Solid understanding of APIs and ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience writing scripts or tools using APIs, with functional knowledge of SQL.
• Strong communication skills, both written and verbal, with the ability to simplify complex technical topics.
• Customer-centric mindset with strong problem-solving abilities and attention to detail.
• Familiarity with ticketing systems such as Zendesk, Front, Pylon, or similar tools.
• Programming experience in Python, TypeScript, or Ruby is a plus.
• Experience in enterprise SaaS, startup environments, or support process development is considered an advantage.
• Prior experience creating technical documentation or knowledge base content is a plus.

• Competitive compensation aligned with experience and market standards.
• Opportunity to work remotely in a fast-growing, global SaaS environment.
• Exposure to cutting-edge billing, API, and cloud infrastructure technologies.
• Strong collaboration with experienced engineering and product teams.
• Career growth opportunities within a high-scale technical organization.
• Opportunity to directly influence product improvements and customer experience.
• Flexible and autonomous working environment.
• Inclusive, innovative, and impact-driven company culture.