Access Center Scheduling Rep at Parkview Health – Fort Wayne, Indiana

Summary

Primary duty is to accurately schedule for physician consults and/or outpatient procedures following defined scheduling protocols. Communicates with physician offices, patients, nursing units and ancillary departments regarding scheduling procedures, appointments and coordination of tests. Conducts professional patient interviews, to include obtaining medical history, demographics, and financial information.

Education

Must be a high school graduate or the equivalent with GED. Medical terminology preferred.

Licensure/Certification

Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview’s intranet.

Experience

Prefer one year experience in healthcare setting, call center, or clerical position, including experience using Microsoft Office applications. Requires a minimum of two years customer service experience.

Other Qualifications

Must have good verbal and communication skills. Must be able to demonstrate general computer skills. Must have excellent verbal and written communication skills.