Customer Energy Management Platform (CEMP) Analyst in Albuquerque, New Mexico at PNM Resources

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: Digital Customer Experience

PREFERENCES

• Experience in the energy or utility industry
• Exposure to AMI data, energy efficiency programs, or customer usage analytics
• Experience supporting mobile applications or digital customer self-service solutions

JOB DESCRIPTION

Customer Energy Management Platform (CEMP) Analyst

Salary Grade: G06
Minimum Midpoint Maximum
$82,463 - $111,325 - $140,187

SUMMARY

Supports the planning, enhancement, and ongoing optimization of the Customer Energy Management Platform (CEMP), including mobile and digital customer experiences. This role contributes to Grid Modernization initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the planning, execution, and ongoing optimization of the AMI (Advanced Metering Infrastructure)

Customer Energy Management Platform, including native mobile applications, by translating business needs and customer feedback into clear requirements for IT, analytics, and vendor partners.

Supports regulatory and internal reporting needs associated with AMI and CEMP analytical and functional initiatives, including data validation, documentation, feature analysis, usability feedback, and release validation

Assists with user acceptance testing (UAT), defect tracking, and validation of mobile and portal enhancements to ensure customer centric functionality and data accuracy

Monitors customer feedback, support issues, and usage data to recommend incremental improvements to usage insights and mobile applications

Coordinate with marketing and customer communications teams by providing insight based inputs that support customer education and adoption efforts

COMPETENCIES

Familiarity with AMI systems, energy usage data, customer self service solutions, or customer energy management tools.

Familiarity with mobile application functionality, usability principles, and digital customer experiences.

Ability to document business and functional requirements clearly and effectively.

Collaborative mindset with the ability to work across technical and non technical teams.

Logical and analytical thinking to solve practical business and technical problems.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE

Bachelors degree in Business, Information Systems, Data Analytics, Engineering, or a related field. Three to five years of experience in business analysis, data analysis, digital platforms, or customer facing technology.

COMMUNICATION SKILLS

Ability to document requirements clearly and collaborate effectively across technical and non technical teams.

MATHEMATICAL SKILLS

Ability to collect data, establish facts, and draw valid conclusions that support business decisions.

COMPUTER SKILLS

Familiarity with AMI systems, digital platforms, mobile applications, and customer energy management tools.

Ability to support data validation, analytics, and digital feature evaluation.

ANALYSIS AND PROBLEM SOLVING ABILITY

Ability to apply logical and analytical thinking to solve practical business and technical problems.

DECISION MAKING

Minimal independent decision making authority; follows established guidelines and supervisor direction.
PHYSICAL DEMANDS

Ability to sit up to two thirds of the time occasionally standing or walking.
Manual dexterity and visual acuity required; occasional lifting up to 10 pounds.

WORK ENVIRONMENT
Office environment.

SAFETY AND ADA STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.