Admissions Representative – Behavioral Health & Recovery Center at Quadrant Health Group – Boca Raton, Florida

Join our dynamic team at Quadrant Health Group! We are seeking a passionate and dedicated Admissions Representative to join our growing team in Boca Raton, FL. The ideal candidate is vital to the behind-the-scenes success of the admissions process. As an Admissions Representative, you’ll help individuals and families through one of the most important calls of their lives — the call for help. You’ll guide them through the admissions process with empathy, professionalism, and clarity. If you’re passionate about helping others and want a career where every conversation makes an impact, this is the role for you.

Training is provided — what matters most is your empathy, energy, and drive to make a difference.

Pay Range: $40,000–$80,000 per year (based on experience and shift)

Schedule Options:

• Overnight Shift: 11:00 PM – 7:00 AM (weekends required)
• Evening: 3:00 PM – 11:00 PM (weekends required)

What You'll Do:

Major Tasks, Duties and Responsibilities:

• Answering and managing inbound calls with compassion and efficiency
• Gathering demographic, clinical, and financial details and entering them in our CRM
• Verifying insurance benefits through VerifyTx
• Upload and manage documentation including VOBs, IDs, insurance cards, and internal notes
• Conducting clinical and pre-admission assessments (training provided)
• Building trust and rapport with clients and families in crisis situations
• Explaining insurance coverage and treatment options
• Ensuring compliance with HIPAA and company confidentiality standards
• Following up with clients and families throughout the admission process
• Perform other duties as assigned
  

Skills, Knowledge and Qualifications:

• High School Diploma or equivalent (Associate or Bachelor’s degree a plus)
• 1–2 years of experience in healthcare administration, admissions, or customer service
• Familiarity with substance use, mental health, or recovery preferred
• Strong computer skills (Google Workspace, spreadsheets, CRM/EMR systems)
• Excellent communication and listening skills
• Empathy, professionalism, and strong follow-through
• Ability to stay calm, organized, and focused in high-volume settings
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively within a team.

Why Join Quadrant Health Group?

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and sick time pay.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• A chance to make a meaningful impact on the lives of our clients

About Quadrant Health Group:

At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.

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