IT Support Specialist at Wenthe-Davidson Manufacturing – New Berlin, Wisconsin

About Us

At Wenthe-Davidson, we’ve been leaders in custom tubular metal fabrication for over 80 years. As a 100% employee-owned company with more than 200 dedicated team members, every person here has a direct stake in our success. This means that our employees don’t just work for Wenthe-Davidson, they own a piece of it. Our commitment to continuous improvement, investment in state-of-the-art equipment, and long-term growth has fueled the recent expansion of our 109,000 sq. ft. facility with a new 27,000 sq. ft. addition.

What we're looking for

The ideal candidate will have 2 or more years of IT support experience with competency with Microsoft Office Suite, Microsoft Windows 10 and 11 and Server 2019/2025.

Essential Duties and Responsibilities

• Assists users in resolving a variety of problems through discussion and diagnosis, serving as the single point of contact. Refers problems requiring specialized intervention to third-party providers.
• Provides first-level troubleshooting for servers, network connections and applications.
• Performs routine maintenance and repairs on computer and peripheral equipment, as directed.
• Helps business operations groups utilize information systems to improve their efficiency. Works with end users to determine needs of individual departments.
• Assists in ensuring proper information system operations and helps make necessary upgrades to computer equipment, hardware and software.
• Maintains company’s telephone and video surveillance systems.
• Installs, implements and tests systems updates and enhancements.
• Handles onboarding and offboarding of employees, including configuration of laptops/workstations, mobile devices, MFA and remote access. Reconfigures equipment upon allocation or return.
• Contributes to the development of processes and procedures.
• Conducts research and recommends the selection of IT equipment, applications, and supplies.
• Assists in the purchase and tracking of IT inventory.
• Provides after-hours and on-call support, as needed.
• Supports backup, recovery, and file management procedures.
• Assists in maintaining website and cybersecurity guidelines.
• Assists the IT Manager with system and network administration tasks.

Minimum Qualifications

• High school diploma or equivalent.
• 2 years of support experience.
• IT - Computer Support certification preferred.
• Experience in computer software and hardware applications preferred.
• Competency with Microsoft Office Suite, Microsoft Windows 10 and 11 and Server 2019/2025.
• Detail-oriented with strong analytical and problem-solving skills.