Mail Order Processor at SILVER STAR BRANDS INC – Oshkosh, Wisconsin

Mail Order Processor

Job Mode: Full Time - Onsite

The primary role of the Mail Order Processor is to sort, open and scan mail orders. Mail Order Processors will review and approve scanned mail orders for automated DAX entry with excellent accuracy and speed. The ideal candidate must have attention to detail and be willing to learn new tasks as needed, including cashiering.

Major Position Responsibilities and Accountabilities:

· Open, sort and scan mail orders for DAX validation using OPEX scanning machine.

· Act as Office Mail Clerk by managing incoming/outgoing company mail.

· Stuff and meter outgoing mail, operate mail machines.

· Internal mail distribution and maintain mail directory.

· Achieve stated production and quality standards.

· Perform Cashier functions which include:

· Validate scanned checks for accuracy.

· Accurately discover and correct any errors or discrepancies.

· Investigate and resolve check batches in error statuses.

· Locate and pull physical checks as needed for rescanning or manual deposit.

· Assist with other duties as assigned, investigating problem orders or batches, troubleshooting system issues.

· Coordinate and work to trouble shoot machine related issues.

· Act as a back-up for additional daily mail tasks including:

· Daily mail counts and sorts for the scanning team

· Process paper returns, exchanges and miscellaneous returns work

The above is intended to describe the general content of and requirements of the performance of this job. It is NOT to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Required education, skills, abilities, and experience:

· Attention to detail and problem-solving skills necessary

· Willing and able to learn new responsibilities

· Strong written and verbal communications skills.

· Strong decision-making ability.

· Ability to work successfully in team environment and independently as needed

· Be available to work mandatory extra hours as volume requires.

· Good attendance is required

Physical Demands:

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