Fairfield Inn & Suites Los Angeles LAX El Segundo - Front Desk Agent in El Segundo, California at Aimbridge Hospitality

Fairfield Inn & Suites Los Angeles LAX El Segundo - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

This is a part of a dual branded property location. These are sister hotels - the Fairfield by Marriott El Segundo/LAX and the Aloft El Segundo/ LAX. Our recently renovated Fairfield by Marriott is a hotel near LAX airport, located just one mile away. A top choice among LAX hotels with shuttle service, our service is free and runs 24 hours a day. Guests enjoy our complimentary hot buffet breakfast, as well as free WiFi throughout. Suites feature a microwave and pullout sofa bed for their convenience. We are within walking distance of many corporate offices such as Northrop Grumman, Raytheon, AT&T, Chevron and Mattel. The Fairfield Los Angeles LAX/El Segundo hotel is also just minutes away from Manhattan Beach and located on the Pacific Coast Highway.

Application deadline for Colorado positions: