Support Engineer Level 2 at Edutek, Ltd. – White Plains, New York

We are an established IT Services firm looking to hire an energetic, motivated individual with strong interpersonal skills to provide onsite technical support to our clients (desktops, servers, network).

Certifications - CCNA, Network+, JAMF 100, Google Workspace Amin, ITTL Foundation or equivalent experience 

Required Skill Set:

• Entry-level experience as Cisco network engineer
  • General understanding of VLANS, spanning tree protocols, routing protocols.
  • General understanding of IP protocols (IPv4 addressing, UDP,TCP, DNS, DHCP) used when troubleshooting issues.
  • Strong understanding of network monitoring applications.
  • Entry-level to moderate familiarity with ASA and/or Fortinet firewalls; Configuration, troubleshooting, etc.
  • Entry-level experience managing iPads via an MDM solution
  • Ability to troubleshoot VPN access
  • Ability to troubleshoot wireless connections
  • Ability to troubleshoot hardware issues for end-user devices such as laptops, chrome books, desktops, etc.
  • Handling several projects at a time
  • Very good communication skills

Server/Storage Management:

• Ability to install network operating systems and perform more complex upgrades 
• Advanced troubleshooting of operating systems 
• Advanced network/local printing such as shared faxing and shared scanning 
• Advanced network administration such as directory and domain troubleshooting 
• Familiarity with Google Apps 

Schooling/Experience:

• Bachelor of Science Degree preferred but not required.
• Must have 1-2 years of experience.

Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.