Franchise Business Consultant in at Radiance Holdings

Position Title: Franchise Business Consultant

Department: Operations & Training

Reports To: Vice President of Operations Excellence

Location: Remote

Travel: 25%-50%

FLSA Status: Salaried, Exempt

About Sola Salons:

Sola Salons is a wholly owned subsidiary of Radiance Holdings, LLC. It is the nation’s largest and fastest-growing salon studios franchise and was established in 2004 with the opening of the first-of-its-kind location right here in Denver. Now, with 720+ locations in the US and Canada, we provide 20,000+ salon professionals with premium, fully equipped salon spaces in which they own and operate individual boutique salons alongside the support and tools they need to succeed.

Our innovative salon concept empowers experienced hairdressers, estheticians, nail techs, massage therapists, and other like-minded beauty professionals to elevate their careers quickly and easily. We provide each stylist with high-end studio space and the basic tools they need to find success as a business owner and entrepreneur.

Benefits we offer our employees to show our appreciation for the work they do:

Paid Holidays: Take advantage of time off to relax and rejuvenate with 10 paid holidays!

Flex Time Off (FTO): Our employees work hard and we care about their well-being. Our FTO policy allows the ability to get the rest needed to maintain a well-balanced life!

Health Benefit Program: As a full-time employee, enjoy access to Medical, Dental and Vision insurances with various plans to choose from that best fit your needs!

Safe Harbour 401(k): 401(k): You will be eligible to participate in the company sponsored Safe Harbor 401(k) retirement plan, with up to 4% company match, to help you reach your retirement goals!

Bonus: We believe in the power of rewarding those who go above and beyond and have curated bonus plans for every role to ensure all contributions are recognized and rewarded.

Employee Discount Program for Spa Services: Pamper yourself with a visit to one of our four corporately owned Woodhouse Day Spas!

Employee Assistance Program: We believe in supporting your mental well-being so you can be the best version of yourself!

Job Summary:

As a Franchise Business Consultant, you will partner with franchisees and their teams to improve performance across new and existing locations. This is a relationship-driven, high-accountability role that requires earning trust, gaining buy-in, and delivering on commitments—with minimal oversight.

You will diagnose performance gaps using unit economics, KPIs, and operational observations, then create, execute, and track action plans that produce measurable results. You will document key interactions, maintain accurate records, and deliver clear, timely reporting to franchisees and internal leaders—moving quickly to remove obstacles during launch and beyond.

Primary Responsibilities:

• Own business performance for an assigned territory: analyze unit economics and KPIs, identify gaps, and coach franchisees through regular 1:1 review to improve results while protecting brand standards.
• Build strong franchisee relationships and gain buy-in for company initiatives through clear communication, influence, and follow-through (do what you say you will do).
• Create, execute, and track action plans to resolve issues and remove barriers quickly; coordinate cross-functionally to drive completion and measurable outcomes.
• Maintain disciplined documentation: log touchpoints, decisions, risks, and action-plan progress; keep territory records current and audit-ready.
• Produce and deliver recurring performance reporting (KPIs, trends, and action-plan status) to franchisees, department leadership, and other stakeholders.
• Support franchisee training and key operational rhythms (e.g., annual summit, team meetings, and all-hands calls).
• Navigate multiple systems, champion new initiatives, lead or support additional projects assigned.

Experience, Skills and Abilities:

• Bachelor’s degree in business, marketing, communications, or related field preferred.
• 2-5 years experience in franchise operations, multi-unit field support, leadership, or a similar performance consulting role.
• 2-5 years sales experience with a strong grasp of sales process and execution; able to build rapport quickly, have natural conversations, and coach/train teams to improve sales results.
• Strong coaching, influencing, and stakeholder-management skills; able to gain buy-in and drive change without direct authority.
• Data-driven: comfortable analyzing KPIs, building action plans, tracking progress, and producing clear written reporting in a fast-paced environment.
• Excellent written and verbal communication, organization, and time-management skills.
• Proven ability to drive execution: set expectations, follow up, and hold self and others accountable for commitments.
• Self-starter who works independently, prioritizes effectively, and acts quickly with limited supervision.
• Curious, resilient, and adaptable; collaborates well across teams and embraces continuous improvement.

Compensation:

The salary range for this role is $75,000-$85,000 annually, commensurate on experience. This role is bonus-eligible and is based on company and individual performance; all bonuses are subject to board and CEO approval.

Radiance Holdings is committed to Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under applicable federal, state, or local law.