Sr. Software Asset Manager at Global Enterprise Services, LLC – Fort Belvoir, Virginia

Sr. Software Asset Manager

GES is seeking a Senior Software Asset Manager in Fort Belvoir, VA to support the DTRA I3TS program. This role provides Software Asset Management (SAM) support to a large government agency, primarily leveraging the ServiceNow platform. You will lead the planning, deployment, monitoring, harvesting, and retirement of software assets by implementing best-practice workflows within the ServiceNow SAM Professional module and ITSM suite. You will be responsible for creating and maintaining the accuracy of the ServiceNow CMDB, managing software entitlements, and ensuring license compliance based on software license right-to-use (RTU), maintenance agreements, and discovery data. Clearance: Current Top Secret/SCI Clearance. US Citizenship required Primary Responsibilities:

· ServiceNow SAM Implementation: Support the development, configuration, and management of the ServiceNow SAM Professional module to automate the software lifecycle.

· Workflow Integration: Implement and optimize software request workflows within ServiceNow ITSM, ensuring seamless integration between the Service Catalog and Asset Management.

· Entitlement Management: Manually create and modify IT software asset records, entitlements, and software models within ServiceNow, ensuring linkage to appropriate contract records.

· Compliance & Reconciliation: Utilize the ServiceNow License Workbench to monitor compliance position, perform reconciliation, and address out-of-compliance alerts.

· Data Accuracy: Ensure the integrity of software discovery data within the ServiceNow CMDB by validating relationships between software installations and hardware devices.

· License Harvesting: Lead software harvesting and reclamation efforts using ServiceNow Reclamation Rules to optimize license utilization and reduce costs.

· Contract Lifecycle: Maintain software license contracts and maintenance agreements within ServiceNow, ensuring all vendor agreement changes are accurately reflected.

· Reporting: Create and distribute automated software compliance and utilization reports using ServiceNow Dashboards and Performance Analytics.

· Licensing Expertise: Research upgrade/downgrade rights and virtualization complexities to ensure ServiceNow counters accurately reflect client Right to Use (RTU).

Required Qualifications:

· Bachelor’s degree and 8+ years of experience in ITSM asset management, additional years of experience will be acceptable in lieu of a degree

· Current ITIL4 Certification

· ServiceNow Expertise: Proven experience utilizing ServiceNow ITSM and SAM Professional modules for asset tracking and license reconciliation.

· Platform Knowledge: Strong understanding of the ServiceNow Common Service Data Model (CSDM) and its impact on Software Asset Management.

· SAM Lifecycle: Advanced knowledge of the software asset lifecycle: planning, acquisition, deployment, monitoring, harvesting, and retirement.

· Licensing Models: Deep understanding of major software publishers’ licensing models (e.g., Microsoft, Adobe, Oracle, IBM) and their configuration within ServiceNow.

· Standards: Knowledge of international SAM standards (e.g., ISO 19770-1) and ITIL frameworks.

· Tools: Experience with discovery sources that feed into ServiceNow (e.g., ServiceNow Discovery, MS SCCM/MECM, or Tanium).

· Customer-service oriented with a problem-solving attitude

· Excellent written and verbal communications skills

· Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint.

· Able to interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables.

· Excellent verbal and written communication skills

· Must Hold a current Top Secret/SCI Clearance. US Citizenship required

Desired Qualifications:

· ServiceNow Certifications: ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) or ServiceNow Certified System Administrator (CSA).

· Professional Certifications: IAITAM Certified Software Asset Manager (CSAM) or CHAMP.

· Analytical Skills: Metrics-driven thinker with the ability to translate ServiceNow data into actionable cost-saving insights.

· Communication: Ability to present complex compliance data to diverse stakeholders and management levels.

· SQL/Reporting: Experience with SQL or advanced ServiceNow Reporting/Performance Analytics to generate custom license metrics.

Location: Fort Belvoir, VA