Practice Manager at Portland, OR (South East) – Portland, Oregon

Overview

Clinical Practice Management:

• Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment. Provides leadership on development and implementation of standards of practice.
• Leads and participates on committees. Ensures compliance with regulatory requirements.
• Oversees inventory of all supplies and equipment.
• Serves as liaison in coordination of support services for practice operations.
• Leads and/or assists with implementation of grants and projects.
• Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV, CLIA and VFC. In conjunction with clinical staff, coordinates patient flow.
• Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Actively shares results with staff and develops appropriate action plans for improvement. Ensures that patient education materials are available and current.
• Assists in planning and scheduling patient education classes and related services.
• Oversees patient complaints and monitors customer service delivery. Makes periodic reports to the Patient Advisory Committee regarding the patterns of complaints and our responses to them.

Personnel Management:

• Assumes responsibility for coordination of all clinical activities for faculty clinicians and residents, in conjunction with the Medical Director. Works with the Medical Director regarding faculty and resident issues.
• Directs the work and supervises the Clinical Support Supervisors. Indirectly supervises front and back-office staff, RN’s and Behavioral Health staff.
• Monitors direct patient care to ensure appropriate use of all front and back-office staff. Monitors staff adherence to policies/procedures and to maintenance of standards of care. Plans, assigns and approves work.
• Ensures assigned staff adequately meet workload requirements. Hires, evaluates, counsels and dismisses personnel. Responds to AFSCME grievances. Conducts staff meetings. Recommends salary adjustments.
• Identifies training and development needs of staff and coordinates in-services to meet staff needs. Orients new staff and coordinates training.
• Monitors staff time and attendance

Administrative Functions:

• An active key member of the Leadership Team:
• Leads in setting and achieving goals and objectives for the practice and provide direction and guidance for other clinic managers and supervisors.
• Demonstrates knowledge of capital purchases, payroll and billing processes. Keeps abreast of all expenditures, revenues, workloads and general clinic performance in terms of costs, quality, and patient satisfaction. Assists with grant budgets, required cost reports, annual audit, and strategic plan.
• Works with financial leaders to create and meet budget expectations.
• Assists with QI planning and implementation, particularly with Lean projects.
• Leads and assists with the development of new programs; implement security protocols and Patient Experience interventions
• In conjunction with the CEO/CFO, works with the billing team to assure correct submission and receipt of payments from insurance providers and to assure optimization of revenue.
• Fully promotes and complies with the Code of Conduct, OHSU Health Care System and departmental policies and procedures. Develops or modifies policies and procedures as needed and participates in ongoing continuing education focused on improving professional and practice management skills.

Leads the Patient Centered Primary Care Home (PCPCH) initiative and other primary care medical home projects in conjunction with clinic and quality leaders.

• Incorporate new payment models included in PCPCH.
• Develop performance targets (non-visit based) that reflect the values of PCMH and are reinforced by incentives derived from new payment models.

Key Deliverables of the role:

• Focus on growing visit volume while maintaining a balanced budget.
• Lead performance improvement efforts related to access, patient experience, clinical compliance, high functioning staff, efficient patient flow/clinical operations
• Participates in oversight of grant proposals, quality assurance and data reporting to ensure benchmarks and deadlines are met
• Maintain a strong working knowledge of Community Health Center operations, ensure adherence to FQHC regulations, and support community-focused work
• Develop local marketing/promotional programs that enhance clinic visibility in the community.
• Other Duties as Assigned

Responsibilities
Bachelor’s in related field plus 3 years supervisory experience in a healthcare
or clinical setting, or equivalent education and experience

Ability to relate to people from diverse backgrounds including patients, staff, and providers.

Ability to develop systems/workflows that support staff and providers working at maximum capacity.

Ability to guide, develop mentor and work collaboratively in a team-based environment.

Strong verbal and written communication skills

Timely follow up.

Proficiency with MS Office suite, to include Word, Excel, and PowerPoint

Qualifications

• Managing projects and teams in matrixed organizations
• High volume ambulatory care patient flow
• Primary care operations and quality improvement strategies
• Budgeting, purchasing, and payroll.
• Working directly with culturally diverse patient populations
• Lean management principles and/or related quality improvement methodologies
• Working with undeserved populations
• Patient Centered Medical Home / Patient-Centered Primary Care Home models/Federally Qualified Health Center
• Working with electronic medical records, preferably Epic
• Practice Management or Project Management Professional Certification