Patient Service Assistant - Eye Clinic at Church Health Center of Memphis, Inc. – Memphis, Tennessee

About Church Health

As a faith-based health care not-for-profit, Church Health believes in caring for one another as we'd all like to be cared for. That's why we commit every day to making the highest quality health care accessible to more Memphians, especially those facing social and economic challenges—so we can all live our lives with dignity, vitality and joy.

With services that span all ages, including the youngest of us, and that treat the whole person, we make it possible for more Memphians to live fully. Today, with the support of our partners, volunteers and donors, we conduct an average of 60,000 patient visits a year in Memphis and serve as a model for countless communities across the nation.

Job Title: Patient Services Assistant – Eye Clinic

Department: Eye Clinic

Reports to: Eye Clinic Supervisor

Classification: Regular, Full-Time, Hourly, Non-Exempt

Work location: Onsite

Salary Range: $32,527 - $38,267

Job Summary:

Serves as the initial focal point of the patient experience. Responsible for answering and routing calls, scheduling appointments.

Duties/Responsibilities:

• Schedule patients for appointments
• Verifying patient information in the health record system
• Verify medical insurance and/or determines patient eligibility
• Collecting and filing demographic information and collecting fees due for services rendered
• Registering patients for provider visits
• Follow office protocols for patient confidentiality and HIPAA compliance.

Required Skills/Abilities:

• High level of organizational skill.
• High level of attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong customer service and the ability to maintain a positive attitude under pressure.
• Proficient in using computers and basic office equipment.
• Experience with electronic health record systems is preferred.
• Good oral/written communication skills

Education and Experience:

• A High School Diploma or GED is required.
• Associate's degree or Certification: Education or certification in a relevant field is preferred.
• 1-3 years of experience is preferred.

Benefits Package

• Medical/Dental/Vision Insurance
• Paid Time Off
• 11 Paid Holidays
• 401(k) Match
• FSA/HSA Options
• Basic Life Insurance
• Voluntary Life Insurance
• Short and Long Term Disability
• Employee Assistance Program

Work Environment and Physical Demands:

Work is mostly sedentary in nature although walking throughout clinical and building spaces on multiple floors. Requires some amount of computer work and hand dexterity.

Commitment to Diversity

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.