Personal Shopper/Tele-Sales at Luxury Brand Holdings – Cranston, Rhode Island

Do you love to chat?

Do you love jewelry and fashion?

Do you believe in providing an amazing customer experience?

Have you ever worked in Sales Position?

Well, if you checked yes to all 4, read on.

WHO WE ARE

Ross-Simons, America’s Favorite Jeweler (a division of Luxury Brand Holdings), is a leading direct-to-consumer retailer of fine jewelry. In addition to our e-commerce business, we mail millions of catalogs a year, participate in the Amazon marketplace, and place direct-response advertisements in leading print publications nationwide. We work hard to guarantee customers complete satisfaction, offering fabulous jewelry at great prices for over 70 years.

OUR CULTURE

Amazing! We love working hard and having fun with events such as our annual employee BBQ, Halloween costume contests, the ability to take a break and play ping-pong and cornhole, chili cook off, and so much more. We love food so hosting food trucks is a plus, along with holiday luncheons and all kinds of special treats. Even an ice cream treat delivered to your desk by our own CEO on national ice cream day. You can even join our GEMS committee to help plan fun activities along with community events such as beach clean-ups, and food bank assistance.

WHO WE NEED

We’re looking for our next superstar to join our growing Personal Shopping team. If you’re passionate about selling fine jewelry and motivated by unlimited earning potential, this could be the perfect fit. We’re seeking individuals who bring ambition, enthusiasm, strong time-management skills, and a genuine love of connecting with people.

Our Personal Shoppers build meaningful relationships with an established customer base, delivering exceptional service while offering beautiful products at competitive prices. This is a remote-based role and an exciting opportunity to grow with a highly successful team.

JOB DUTIES AND RESPONSIBILITIES:

Relationship selling to existing Ross-Simons customers by dialing outbound phone calls.

Informs customers of magnificent jewelry product details, new arrivals and exclusive offerings to generate interest and to build personal shopping relationships.

Creates a welcoming shopping experience over the phone and exceeds customer expectations, while creating relationships.

Meets or exceeds sales goals by being enthusiastic and working at a high level of productivity.

Professionally communicates and connects with a diverse group of people.

Effectively overcome objections and successfully close sales.

REQUIRED EXPERIENCE:

Relationship sales experience/ preferably Jewelry experience.

Excellent verbal and written communication skills; able to adapt to the needs of the customer

Ability to close sales using a friendly, outgoing and professional approach

Ability to prioritize, multi-task tasks and resolve inquiries quickly

Ability to quickly adapt to new software applications, and experience working with Microsoft Office required (Excel/Outlook)