Assistant Management - FOH in Downers Grove, Illinois at FONDA DG LLC

Job Title: Assistant Manager & Group Dining Coordinator

Position Overview: As an Assistant Manager & Group Dining Coordinator, you will have a dual-role position, responsible for demonstrating exemplary service standards and corporate procedures while managing daily operations on the floor. The ideal candidate will foster a guest-centric environment, ensuring that staff are well-supported, adequately staffed, and trained to provide exceptional service. Additionally, the role includes managing group dining and catering inquiries, working closely with the Group Dining Corporate Manager to ensure seamless event execution.

Key Responsibilities:

Operational Leadership:

• Lead by example, demonstrating exemplary service standards and adherence to corporate procedures.
• Oversee shift coverage, staffing levels, and workflow to maintain operational efficiency.
• Manage daily floor operations, ensuring all team members, particularly hosts and bussers, are equipped, supported, and motivated to deliver outstanding guest experiences.
• Provide ongoing feedback and support to staff to promote professional growth and adherence to standards.

Group Dining Management:

• Spend approximately 20% of your time managing event, group dining, and catering inquiries.
• Maintain accurate records of group dining inquiries, bookings, and feedback.
• Collaborate closely with the Group Dining Corporate Manager to ensure alignment on policies, procedures, and event logistics.
• Communicate effectively with kitchen and management staff to coordinate and execute events flawlessly.

Guest Relations:

• Ensure guest satisfaction by addressing concerns and feedback promptly and professionally.
• Build relationships with guests to enhance their experience and encourage repeat visits.

• Proven experience in a hospitality management role, preferably in a restaurant or event space.
• Strong leadership skills with a focus on team development and guest satisfaction.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using restaurant management software and Microsoft Office Suite.
• Knowledge of catering and event management best practices is a plus.