Customer Care Representative - WFH at Spade Recruiting – Minneapolis, Minnesota

We’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded teamdedicated to helping working families protect what matters most. Our mission is simple: to provide peace of mind and long-term security for the communities we serve.

Our culture thrives on flexibility, purpose, and advancement. We believe in investing in our people, providing training and mentorship, and creating an environment where every team member has the chance to grow into leadership.

As part of our team, you’ll be the cornerstone of the client experience. From answering questions and explaining benefits to guiding families through important decisions, you’ll be the trusted advisor who makes insurance clear, simple, and stress-free.

This role is about more than paperwork—it’s about building real connections, protecting futures, and making a difference every single day.

• Build and maintain lasting relationships with clients after enrollment

• Walk clients through benefit details, policy updates, and claims support

• Break down coverage options in easy-to-understand language

• Partner with team leads to improve onboarding and client service processes

• Act as the primary point of contact for client questions and ongoing support

• Engage in professional development and leadership training to advance your career

• Excellent communication skills and a genuine passion for helping others

• Comfortable using technology and remote collaboration tools

• Self-motivated, organized, and detail-oriented

• Previous customer service or insurance background is helpful (but not required)

• Must be legally eligible to work in the U.S. or Canada

• 100% remote work with flexible scheduling

• Weekly pay plus performance bonuses and incentives

• Paid training and personalized mentorship to set you up for success

• Fast-track career advancement with leadership opportunities

• Supportive, mission-driven team culture focused on people first

• The opportunity to make a meaningful impact by protecting families in your community