Conference Services Coordinator at San Diego Tourism Authority – San Diego, California

About the San Diego Tourism Authority

The San Diego Tourism Authority’s mission is to drive visitor demand to economically benefit the San Diego Region. In San Diego, we believe tourism is for all. The San Diego Tourism Authority is committed to creating an inclusive workplace and destination where everyone is welcome, valued, and empowered to thrive. Tourism is the second largest segment of San Diego's economy and is vitally important to the economic health of the region. See Why Travel Matters to all San Diegans.

The San Diego Tourism Authority (SDTA) is a private, non-profit, mutual benefit corporation composed of approximately 1,000 member organizations, businesses, local governments, and individuals seeking a better community through the visitor industry. San Diego Tourism Authority members include tourism-related entities in such categories as lodging, dining, arts, attractions, shopping, and transportation, among others, as well as other companies indirectly involved in tourism.

As a sales and marketing organization, the main objective of the San Diego Tourism Authority is to promote and market the San Diego region as a preferred vacation and meeting destination. The San Diego Tourism Authority also represents and supports the interests of the visitor industry as a whole. The majority of funding received by the San Diego Tourism Authority is derived from San Diego Tourism Marketing District (TMD) Assessment Funds. The San Diego Tourism Authority also receives financial support from member dues and promotional assistance from the membership through donated in-kind services.

POSITION SUMMARY

Provide administrative support to assigned Chief Sales Officer, VP of Sales and provide customers with destination services to attract secure and increase attendance for their meetings.

Essential Duties and Responsibilities

• Maintain client account, meeting and booking data in CRM.
• Engage with Member partners to enhance their experience and better assist with partner referrals.
• Maintain information in database.
• Manage Inventory of Sales client gifts and promotional items.
• Prepare/process sales leads and follow-up.
• Assist/prepare research for responses to RFPs as directed by National Sales Directors, VP of Sales and Chief Sales Officer.
• Coordinate amenity/attraction ticket deliveries for clients arriving in San Diego.
• Coordinate logistics and itineraries for client visits to San Diego.
• Coordinate customer travel and itineraries for site experiences.
• Assist with coordinating Familiarization tours, as needed.
• Assist customers with destination insight and services.
• Assign leads based on Team deployment utilizing various sourcing platforms.
• Prepare monthly reports, documents for the Hotel Meetings Team along with other departmental communications, reports and presentations.
• Maintain SDTA’s sales collateral

Requirements:

• High School Diploma or GED
• Must have strong computer skills including Microsoft Office Suite
• Strong organizational skills with experience handling multiple tasks simultaneously.
• 2 years customer service and administrative support experience.
• Must have strong written and verbal communication skills.
• Hospitality experience is preferred.
• Excellent San Diego Knowledge.

Benefits Include:

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Accidental Death and Dismemberment
• Flex Spending and Dependent Care plans
• Matching 401k
• Hybrid Work Schedule
• Paid Time Off
• Onsite fitness center
• Paid parking nearby

Annualized salary range is $45K to $68K DOE plus incentive.

Check us out: https://youtu.be/KYyQpJEA8Ao

Offer of employment will be contingent upon satisfactorily clearing background checks.

San Diego Tourism Authority is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, such as race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, veteran status or any other basis covered under applicable law.