Customer Care and Sales Support at NEW STANDARD PRODUCT DISTRIBUTION INC. – Newark, Delaware

Customer Care and Sales Support Associate

Location: Newark, Delaware

Reports To: HR and Operations Manager, Sales Director

Job Summary: We are a high-end lighting luminaire representative agency, partnering with leading manufacturers to deliver premium architectural and design solutions. Our reputation is built on trusted client relationships, technical expertise, and service excellence. We are seeking a polished, detail-oriented professional to join our team in a role focused primarily on customer care, with secondary responsibilities in sales support and light office/reception duties.

Position Overview

The Customer Care & Sales Support Associate is the first line of communication for our clients, ensuring a seamless and professional service experience. This role provides direct customer assistance, while also supporting the Inside Sales, Technical Support, and RMA teams. In addition, this role will provide secondary support to the Outside Sales Director and occasional assistance with light office and reception tasks.

Key Responsibilities

Customer Care (Primary Duty)

• Serve as the first point of contact for client calls and emails, ensuring timely and professional

Responses.

• Provide accurate product, pricing, and availability information in collaboration with the Product

Manager and Technical Support.

• Assist with RMA and warranty requests by coordinating with the RMA team.

• Support Inside Sales by preparing documentation, relaying client needs, and helping with follow-up communication.

• Coordinate with Technical Support to ensure accurate, prompt answers to product and installation questions.

• Maintain customer data, records, and project details in the CRM system.

• Deliver high-level, attentive service to foster lasting client relationships.

Sales Support (Secondary Duty)

• Assist the Outside Sales Director with administrative and client support tasks.

• Help prepare proposals, presentations, and marketing materials.

• Organize product samples and literature for customer and sales team use.

• Facilitate coordination between outside sales, inside sales, and customers to ensure smooth project

execution.

• Support the Marketing Team in preparing for trade shows and product launch events, including

logistics, materials, and follow-up tasks.

Office & Reception (Light Duty)

• Answer and route incoming calls; manage shared office inbox.

• Handle incoming/outgoing mail and packages.

• Greet occasional visitors in a professional, polished manner.

• Provide general administrative assistance to the Office Manager as needed.

Reporting Structure

- Reports to: Outside Sales Manager & Office Manager

- Trained and supported by: Product Manager & Sales Manager

Qualifications

• 2+ years of customer service or sales support experience (lighting, electrical, or design industry a

plus).

• Excellent written and verbal communication skills; polished, client-facing presence.

• Strong organizational skills with the ability to manage multiple priorities.

• Proficiency in Microsoft Office Suite; CRM/ERP experience preferred.

• Proactive, dependable, and collaborative team player eager to learn and grow.