Information Specialist II - Veterans Services Office at St. Louis County, Minnesota – Virginia, Minnesota

By joining this team, you will play a critical role in supporting Veterans, their families and the office team by managing and distributing vital information. An Information Specialist ensures Veterans, and their families receive timely and accurate support while helping the office operate efficiently. Attention to detail and customer service skills are essential in providing high-quality assistance.

We have one (1) full-time position in Virginia, MN.

The successful candidate will:

• Maintain a high level of confidentiality.
• Accurately prioritize day-to-day workloads.
• Organize and maintain records including service-related documents, benefits applications, and correspondence.
• Ensure secure and accurate data entry into office databases.
• Assist Veterans and their families in understanding initial guidance on eligibility requirements and necessary documentation for benefits.
• Direct individuals to the appropriate staff or external resources for further assistance.
• Support the office with a high volume of walk-ins and phone calls as well as respond to emails, and handle general inquiries from Veterans, their families, and community members.
• Disseminate updates on new policies, programs, or events relevant to the Veteran community.
• Support Veterans Service Officers by preparing paperwork, scheduling appointments, and managing workflow.
• Generate reports or summaries for office operations.
• Perform additional duties as assigned

The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $21.04 - $28.63 per hour.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.

An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff.

These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

MINIMUM QUALIFICATIONS (Pass/Fail):

• Three (3) years full-time paid verifiable experience in a clerical support position.
• Demonstrated ability to operate personal computer-based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

RATING SYSTEM:
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicants answers to supplemental questions 8-19.

Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a separate document and copy/paste the answers into the application when you're finished writing. Failure to answer and save all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.

TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:

• August 26, 2025 - Applicant screening will begin
• Week of September 8, 2025 - Supplemental question scoring to be completed
• Week of September 22, 2025 - Interviews to be conducted

ESSENTIAL FUNCTIONS:
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.

VETERANS PREFERENCE:
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:

• Veteran: DD214 noting character of service
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
• Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.

Please refer to Minnesota Statue 197.455 for additional requirements. Click Here.

PHYSICAL-MEDICAL STANDARDS:
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

DRUG TESTING: Applicants selected for appointment must take and pass a drug test.

BACKGROUND CHECK:
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.

EMPLOYMENT ELIGIBILITY VERIFICATION:
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.

PROBATIONARY PERIOD:
Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.

NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer.